Kevin Guerra
Orem,UT
Summary
Dynamic professional with a proven track record, excelling in customer experience and conflict resolution. Bilingual in English and Spanish, I build strong relationships while effectively solving problems. Recognized for my attention to detail and ability to oversee projects, ensuring timely completion and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Student Services Coordinator
Phlebotomy Training specialists of Utah
Orem, Utah
05.2024 - Current
- Helped potential students sign up and enroll in the classes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support to students by responding promptly to inquiries.
Customer Experience/ Project Lead
Blue Raven Solar
Orem, UT
01.2022 - 01.2023
- Handled customer, field representatives, and team member calls.
- I spoke with the customer to fix and sign loan documents.
- Oversaw the project of expiring loan accounts, ensuring timely installation and completion.
Costumer Relationship Advocate
Fidelity Investment
Salt Lake City, UT
10.2021 - 07.2022
- Assisted customers with website questions and directed them to the right departments.
- Developed customer relationships through active listening and problem solving skills.
- Updated databases with new and modified customer data.
Billing Specialist
Alder Home Security
Orem, UT
01.2021 - 07.2021
- Assisted customers with processing account payments.
- Handled escalated calls from customers requiring additional attention or assistance.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Shipping Manager
GSI Homestyle
Atlanta, GA
01.2019 - 01.2021
- Handled all product shipping to Walmart, Home Depot, and Amazon.
- Worked with companies such as UPS, FedEx, and USPS.
- Monitored scheduled shipment dates to achieve timely delivery and meet customer expectations.
- Prepared work orders, bills of lading or shipping orders to route materials.
Education
bachelor's - psychology
Utah Valley University
Orem, UT01-2026
Associate - Psychology
Georgia Highland College
Rome, GASkills
- Bilingual: English and Spanish
- Conflict resolution
- Active listening
- Customer service
- Attention to detail
- Relationship building
- Team building
- Problem solver
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Student Services Coordinator
Phlebotomy Training specialists of Utah
05.2024 - Current
Customer Experience/ Project Lead
Blue Raven Solar
01.2022 - 01.2023
Costumer Relationship Advocate
Fidelity Investment
10.2021 - 07.2022
Billing Specialist
Alder Home Security
01.2021 - 07.2021
Shipping Manager
GSI Homestyle
01.2019 - 01.2021
bachelor's - psychology
Utah Valley University
Associate - Psychology
Georgia Highland College
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