Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Kevin Guill

Glendora,CA

Summary

Dynamic and results-driven professional with extensive experience at Holliday Rock Co, excelling in customer support and strategic decision-making. Proven track record of optimizing routes and enhancing delivery efficiency, while maintaining exceptional communication with clients. Skilled in accurate data entry and conflict resolution, contributing to improved operational performance and customer satisfaction. Knowledgeable dispatcher with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality. Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly. Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Sharp Dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

41
41
years of professional experience

Work History

Dispatcher

Holliday Rock Co
02.2022 - 08.2025
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.

Truck Driver

Holliday Rock Co
05.2013 - 02.2022
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Dropped and hooked trailers and changed configuration of equipment.

Operations Manager

Furniture Transportaion Systems
07.1995 - 05.2013
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected load security and checked for damages.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Kept detailed records of deliveries and money received from customers.
  • Operated light trucks to deliver loads as far as 1500 miles from home location.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Collaborated with team members to streamline processes and improve overall efficiency.
  • Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries.
  • Enhanced team morale with positive attitude and strong work ethic during long hauls.
  • Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.
  • Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
  • Contributed to culture of safety, participating actively in safety meetings and trainings.
  • Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
  • Strengthened relationships with clients by providing exceptional service and timely communication.
  • Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
  • Reduced fuel consumption by implementing efficient driving routes.
  • Reduced downtime by promptly reporting and addressing maintenance issues.
  • Enhanced operational efficiency, providing feedback on route optimizations and warehouse procedures.
  • Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
  • Enhanced safety by conducting regular vehicle inspections and routine maintenance.
  • Improved on-time delivery rates with meticulous planning and time management.
  • Fostered supportive environment among driving team, leading by example and offering help when needed.
  • Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
  • Supported new drivers by sharing best practices and insights gained from experience on road.
  • Improved fuel efficiency, adopting eco-friendly driving practices.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Assisted in reducing overhead costs by suggesting more cost-effective fuel and maintenance options.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed routine maintenance on truck to keep in working order.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Removed and unloaded packages from Van trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Dispatcher

Trail Lines
05.1994 - 06.1995
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.

Truck Driver

Ampac Transportation
09.1984 - 06.1992
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected load security and checked for damages.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Kept detailed records of deliveries and money received from customers.
  • Operated light trucks to deliver loads as far as 1500 miles from home location.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.

Education

GED -

Monrovia High School , Monrovia, CA
06.1984

Skills

  • Customer service
  • Decision-making
  • Stress tolerance
  • Time management
  • Problem-solving
  • Customer relations
  • Route planning
  • Dispatch coordination

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Dispatcher - Holliday Rock Co
02.2022 - 08.2025
Truck Driver - Holliday Rock Co
05.2013 - 02.2022
Operations Manager - Furniture Transportaion Systems
07.1995 - 05.2013
Dispatcher - Trail Lines
05.1994 - 06.1995
Truck Driver - Ampac Transportation
09.1984 - 06.1992
Monrovia High School - GED,

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