Kevin Gutierrez-Castillo
Placentia,CA
Summary
Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. can adapt, and pick things up easily.
Overview
3
3
years of professional experience
Work History
Associate - Level 6
In-N-Out Burger
Placentia
08.2021 - Current
- Consistently worked in a rapidly changing environment while still delivering excellent customer service, and effective in handling customers requests
- Answered questions asked by other associates or customers
- Worked well with others and helped during busy and hard times often keeping the energy up to prevent lack of motivation
- Mentored other associates in various positions in the store
- Never shied away from challenging tasks like cooking big orders or dealing with customer problems especially during busier times at the store
- Took and applied feedback to my best ability when training or learning about or in new positions to become a better associate.
Education
Some College (No Degree) - Nursing
Fullerton College
Fullerton, CASkills
- Customer Service
- Performance Improvement
- Customer Engagement
- Oral Communication
- New Hire Training
- Time Management
- Flexible Schedule
- Customer Interaction
- Creative Problem Solving
- Reliable and Punctual
- Attention to Detail
- Process Improvement
References
Kalan Hempel, Level 7 In-N-Out Burger
818-445-4450
Kshempel@gmail.com
Dakota Savard Manager In-N-Out Burger
714-883-2044
Codysavard@yahoo.com
Brandon (Dong) Lee Manager In-N-Out Burger
714-833-0530
brandonglef@gmail.com
Languages
Spanish
Native/ Bilingual
Timeline
Associate - Level 6
In-N-Out Burger
08.2021 - Current
Some College (No Degree) - Nursing
Fullerton College
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