Kevin Hagstrom

As a Resident Assistant, I foster a positive living environment by supporting residents, addressing concerns, and resolving conflicts. I promote community engagement, enforce housing policies, and ensure safety and security within the residence halls. I serve as a resource for residents, offering academic and personal guidance, while planning and leading events to enhance their social and educational experiences. Additionally, I maintain open communication with residents and university staff to address any issues and support a harmonious living space.

Effectively managed cash flow to ensure adequate funds for planned activities, minimizing last-minute adjustments. Led successful fundraising efforts for school projects, increasing resources for student activities. Oversaw external audits with no major issues and implemented best practices in treasury operations, enhancing departmental efficiency and productivity.

Enhanced client satisfaction by promptly addressing concerns and providing exceptional service while using upselling techniques to generate additional sales. Expanded the customer base through networking and relationship building, and increased sales revenue by targeting high-potential accounts. Developed in-depth product knowledge to improve sales presentations, negotiated contracts for long-term relationships, and managed accounts to ensure repeat business. Engaged customers in conversation to better understand their needs.

Provided valuable feedback to managers on customer concerns, leading to improved service and satisfaction. Managed inventory and stored tools daily for easy retrieval, while maintaining clean, hazard-free work areas. Unloaded and stacked tires, checked and adjusted air pressure, and performed tire services including rotation, mounting, balancing, and repairs according to manufacturer specifications. Educated customers on tire care, assisted with tire selection, and trained new hires on best practices. Streamlined processes to improve service efficiency and contributed to team success in a high-volume setting, increasing repeat business through exceptional service.

Maintained a clean, organized store environment for an optimal shopping experience by stocking shelves, managing inventory, and removing defective products. Assisted customers with locating items, answered questions, provided product information, and helped transfer oversized purchases. Unloaded new stock for display and supported new employee training to ensure smooth store operations.

• Awarded Academic Distinction
• GPA: 3.88

• Dean's List [Fall 2021, Spring 2021, Spring 2022]
• GPA: 3.91