Kevin Hale
Moody,AL
Summary
Sales expanded leads and maintained the company network of contacts and
potential clients; solved problems faced by clients and ensured full customer satisfaction; managed all sales from prospecting to closing ccount Management: responsible for new accounts and retention and upselling of existing accounts; experienced in payroll, collections, accounts payable/ receivable and biweekly tax filings for multiple office locations Employee Placement: skilled in recruiting, interviewing, hiring, evaluation and training Operations and Logistics: proficient in new office start-ups and operational growth and development of existing locationsMarketing and Promotion: knowledge of print advertising, corporate promotional activities, signage and sponsorships
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
HVAC-R Service Technician
Dericks Hvac
03.2021 - 12.2025
- Diagnosed and repaired HVAC-R systems for optimal performance.
- Conducted routine maintenance on heating and cooling units, ensuring reliability.
- Installed and configured new HVAC equipment in residential and commercial settings.
- Collaborated with team members to troubleshoot complex HVAC issues effectively.
- Maintained accurate service records and documentation for all work performed.
- Educated customers on system operation and maintenance best practices.
- Implemented safety protocols during installations and repairs to minimize risks.
- Assisted in training new technicians on tools, equipment, and procedures.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
Contractor
Self Employed
12.2013 - 01.2021
- Assisted in project coordination and scheduling to support timely completion of tasks.
- Learned and applied safety protocols while operating tools and equipment effectively.
- Collaborated with team members to ensure workflow efficiency and task prioritization.
- Provided administrative support by organizing documentation and maintaining records.
- Engaged in training sessions to enhance skills related to industry standards and practices.
- Participated in team meetings, offering insights for process improvement initiatives.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Hired and oversaw subcontractors to meet project needs.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Insurance Agent
New York Life Insurance Co
02.2011 - 10.2013
- Developed customized insurance plans tailored to client needs and financial goals.
- Educated clients on policy features, benefits, and claims processes to enhance understanding and engagement.
- Conducted thorough risk assessments to determine appropriate coverage levels for diverse clientele.
- Built strong relationships with clients through regular follow-ups and personalized service initiatives.
- Analyzed market trends to identify opportunities for product development and competitive positioning.
- Implemented marketing strategies to promote services within local communities and expand client base.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Regional Manager
A Days Work Inc
03.2008 - 01.2011
- Led regional operations to optimize workflow efficiency across multiple locations.
- Developed and implemented training programs for staff to enhance performance and compliance.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Collaborated with cross-functional teams to align goals and streamline processes company-wide.
- Managed budgeting and resource allocation to ensure effective operational execution within the region.
- Established strong relationships with stakeholders to foster collaboration and support business objectives.
- Drove customer satisfaction initiatives, resulting in improved service delivery across all locations.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for Number locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted brand growth by devising strategic network and marketing tactics.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
Branch Manager
A Days Work Inc
08.2006 - 03.2008
- Led daily branch operations, ensuring compliance with company policies and procedures.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Implemented training programs to enhance employee skills and service quality.
- Established customer service protocols that improved client satisfaction ratings.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Developed marketing initiatives to promote branch offerings within the community.
- Oversaw inventory management, reducing waste and improving stock availability.
- Fostered a collaborative work environment through effective communication and team-building activities.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Delivery Driver
Domino's Pizza
04.2002 - 08.2006
- Delivered orders promptly and accurately to ensure customer satisfaction.
- Managed cash transactions, ensuring accurate handling of payments and change.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Interacted with customers professionally, resolving issues and addressing inquiries effectively.
- Collaborated with team members to streamline delivery processes and improve efficiency.
- Navigated routes efficiently using GPS technology to minimize delivery times.
- Assisted in training new drivers on company policies and delivery procedures.
- Monitored inventory levels of supplies to support operational readiness during peak hours.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Bachelor of Arts - Bachelor of Arts
University of Alabama At Birmingham
Birmingham, Alabama, ALSkills
Preventive maintenance
Timeline
HVAC-R Service Technician
Dericks Hvac
03.2021 - 12.2025
Contractor
Self Employed
12.2013 - 01.2021
Insurance Agent
New York Life Insurance Co
02.2011 - 10.2013
Regional Manager
A Days Work Inc
03.2008 - 01.2011
Branch Manager
A Days Work Inc
08.2006 - 03.2008
Delivery Driver
Domino's Pizza
04.2002 - 08.2006
Bachelor of Arts - Bachelor of Arts
University of Alabama At Birmingham