Results-driven CNC Machinist and Automotive Service Manager with a proven track record at Fastenal and Northland Firestone. Expert in precision measurement and blueprint reading, enhancing production efficiency and customer satisfaction. Adept at team leadership and problem-solving, consistently improving processes and reducing downtime while ensuring high-quality standards.
Overview
29
29
years of professional experience
Work History
CNC Machinist /CNC Programmer
Fastenal
12.2006 - Current
Maintained tight tolerances with design specifications.
Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
Manually set up machinery, lathes, and grinders.
Properly loaded and unloaded materials in and out of machines.
Served as a reliable resource for colleagues seeking guidance on CNC programming or machine setup challenges.
Increased efficiency by collaborating with team members to troubleshoot complex issues and share solutions across the department.
Assisted in the training of new machinists, sharing industry knowledge and best practices for optimal performance.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Increased production efficiency by closely studying blueprints for accurate machine programming.
Programmed CNC machines for optimized performance, leading to reduction in production time.
Improved precision in manufactured parts by consistently calibrating and maintaining CNC machinery.
Reduced material waste, carefully selecting and utilizing materials based on project specifications.
Ensured safety protocols were rigorously followed, significantly reducing workplace accidents.
Assistant Service Manager
Underdahl Chevrolet
04.2003 - 10.2006
Met with customers to discuss service needs and offer repair estimates
Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
Coordinated with other departments to maintain streamlined and productive workflow.
Automotive Service Manager
Northland Firestone / Northside Firestone
04.1996 - 03.2003
Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
Prepared detailed repair estimates for customers, clearly outlining the necessary services and associated costs while addressing any questions or concerns they may have.
Performed preventative maintenance on vehicles, extending their lifespan and preventing costly breakdowns for customers.