Summary
Overview
Work History
Education
Skills
Activities
Coursework
Internship
Timeline
Generic

Kevin Hall

Richmond,VA

Summary

Dedicated client service associate known for handling multiple projects successfully. Promoting excellent skills. Dedicated to best-in-class services for all clients. Focused Client Service Associate proudly offering a background in troubleshooting and problem-solving to ensure client expectations will be exceeded. Courteous and cordial with the desire to contribute to team-based environment Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.

Overview

7
7
years of professional experience

Work History

Client Service Associate

LifeSci Advisors LLC FirstThought
Richmond, VA
02.2023 - Current
  • Built upon company's existing platform for healthcare professionals, industry executives and scientists
  • Engaged with healthcare experts by utilizing a range of online research resources
  • Engaged in department meetings, offering input and valuable feedback to enhance productivity
  • Demonstrated proactive, accurate, and impeccable communication skills by effectively engaging with team members and external stakeholders through verbal phone conversations as well as written correspondence.
  • Effectively established and maintained partnerships with healthcare experts and executives in the life sciences field
  • Played an active role in cultivating a culture of performance excellence, while promoting individual successes.
  • Provided superior customer service by responding promptly to client inquiries and requests.
  • Developed relationships with clients through regular contact, including phone calls and emails.
  • Assisted clients in understanding their account information, such as asset allocation and performance metrics.

Benefits coordinator

Maximus
Richmond, VA
11.2021 - 11.2022
  • Delivered courteous and professional support to customers regarding benefit inquiries
  • Kept abreast of client regulations and policies at all times.
  • Assisted individuals with the completion of online applications and their subsequent electronic submission to the plan provider for processing
  • Implemented the use of standard technology such as phone, email and web browser to successfully carry out job duties.
  • Researched new benefits options that could be offered at competitive rates while providing maximum value to employees.
  • Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
  • Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
  • Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.

Processing Clerk

United States Postal Service
Richmond, VA
11.2020 - 10.2021
  • Effectively organized and distributed mail
  • Streamlined the process of loading postal trucks
  • Successfully handled the bundling, labeling, and routing of mail according to assigned destinations
  • Verified correctness and legibility of addresses on items.
  • Placing mail onto conveyors to be culled and sorted.

Loan Specialist

Wells Fargo Auto
Raleigh, NC
03.2019 - 06.2020
  • Handle Customer inquiries and process customer transactions
  • Offer and recommend products and service
  • High call volume
  • Navigate multiple system screens
  • Send e-mail request to appropriate departments for customer satisfaction
  • Work with Microsoft office.

Team Lead / Trainer

Conduent
Raleigh, NC
08.2017 - 02.2019
  • Subject Matter Expert (Floor Support)
  • Assist supervisor with KPIs
  • Agent 1 on 1
  • Resolve escalated calls
  • Facilitator assistant / Facilitator for team training
  • Take performance guarantee calls - the highest level of calls for assistance with FSA
  • Mentor and coach team members
  • Works well in team environment
  • Achieve quality goals monthly.

Education

Bachelor of Arts in Mass Communications -

Shaw University
Raleigh, NC
05.2017

Skills

  • Public speaking
  • Website troubleshooting
  • Linkedin Recuiter
  • Leadership
  • Customer service
  • Decision Making
  • Creativity
  • Problem solving
  • Data entry
  • Billing
  • Office equipment
  • Audio Board Operation
  • Adobe Audition
  • Proficient in Microsoft Office Suite
  • Social media experience
  • Client rapport
  • Issue Resolution
  • Strong interpersonal skills
  • Troubleshooting
  • Interpersonal and written communication
  • Client Relationships
  • Client Retention Strategies
  • File Management
  • Account Management
  • Customer Support
  • Customer Education
  • Escalation management
  • Client Relations
  • Complaint Handling
  • Client Support
  • Provider Relations
  • CRM Software
  • Order Processing
  • Follow-up skills
  • Database Maintenance
  • System Documentation

Activities

Member, National Association of Black Journalist & Alpha Kappa Mu Honor Society, also do podcast.

Coursework

  • Advanced Practicum (RTN)
  • Media Management
  • Media Convergence
  • Mass Media Law

Internship

Shaw University Radio WSHA, Raleigh, NC, Intern, 08/2016, 12/2016, Created and slashed compact disks, Operated audio board and assembled playlists

Timeline

Client Service Associate

LifeSci Advisors LLC FirstThought
02.2023 - Current

Benefits coordinator

Maximus
11.2021 - 11.2022

Processing Clerk

United States Postal Service
11.2020 - 10.2021

Loan Specialist

Wells Fargo Auto
03.2019 - 06.2020

Team Lead / Trainer

Conduent
08.2017 - 02.2019

Bachelor of Arts in Mass Communications -

Shaw University

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Kevin Hall