Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Hansen

Winston-Salem,NC

Summary

Proven track record in enhancing customer satisfaction and operational efficiency, notably at Spectrum. Skilled in technical troubleshooting and fostering positive work environments, I excel in needs analysis and performance management. My experience includes streamlining processes, significantly improving service levels, and implementing effective security measures, demonstrating a results-driven approach with a blend of hard and soft skills.

Overview

10
10
years of professional experience

Work History

SCS Repair Rep

Spectrum
10.2022 - Current
  • Delivered exceptional customer service by leveraging extensive product and service knowledge.
  • Resolved customer inquiries and complaints swiftly, enhancing customer satisfaction.
  • Adapted proactively to rapid changes, maintaining high productivity and service levels.
  • Addressed customer concerns with empathy, ensuring a superior customer experience.

Security Forces Officer

Air National Guard
04.2022 - Current
  • Enhanced security measures by conducting comprehensive risk assessments and implementing appropriate countermeasures.
  • Ensured personnel safety by developing and enforcing strict access control procedures for secure facilities.
  • Reduced security breaches by regularly reviewing and updating standard operating procedures to maintain compliance with regulations.
  • Conducted thorough investigations into security incidents, identifying root causes and implementing corrective actions.

Consumer Accounting Representative

Chugach Electric Association
12.2021 - 09.2022
  • Improved financial accuracy by diligently reviewing and reconciling accounts on a monthly basis.
  • Streamlined accounting processes for increased efficiency by implementing new software solutions.
  • Reduced time spent on invoicing tasks by creating automated templates and spreadsheets.
  • Ensured timely payments from clients with effective follow-up procedures and communication.

Assistant Manager

Cinemark
01.2016 - 12.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Ensured operational standards by enforcing company policies.

Military Police Officer

Army National Guard
10.2014 - 11.2018
  • Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.

Education

GED -

East High School
Anchorage, AK

Bachelor of Science - Cyber Security

Bellevue University
Bellevue, NE
2026

Skills

  • Needs analysis
  • Records Management
  • Customer Support
  • Technical Troubleshooting
  • Business Administration
  • Performance Management
  • Employee Scheduling
  • Recruiting and interviewing
  • Traffic Control

Timeline

SCS Repair Rep

Spectrum
10.2022 - Current

Security Forces Officer

Air National Guard
04.2022 - Current

Consumer Accounting Representative

Chugach Electric Association
12.2021 - 09.2022

Assistant Manager

Cinemark
01.2016 - 12.2021

Military Police Officer

Army National Guard
10.2014 - 11.2018

GED -

East High School

Bachelor of Science - Cyber Security

Bellevue University

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Kevin Hansen