Kevin Harris
Atlanta,GA
Summary
Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Guest Service Agent
Sonesta ES Suites
Alpharetta, GA
01.2021 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance, including recommendations for tourist attractions.
- Maintained consistent positive customer feedback.
- Planned coverage needs and organized services to support incoming special events.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resilve guest room issues.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Representative Supervisor
City of Columbia Parks and Recreation
Columbia, SC
07.2020 - 01.2021
- Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed.
- May use two-way radio to communicate with field personnel;.
- Greets office visitors; directs visitors to appropriate office and/or provides information and assistance as requested;.
- Provides a variety of information to the public regarding department procedures, policies and methods;.
- Types, copies, files, processes, mails and/or transmits various documents, which may include forms, work orders, permits, correspondence, memos, reports, official or legal documents, notices, etc.;.
- Assists in entering, preparing and processing department records;.
- Maintains various lists and logs;.
- Collects, receipts and accounts for various fees and fines received;.
Customer Service Representative Valet Attendant
Veterans Parking
Columbia, SC
10.2019 - 10.2020
- Greeted customers.
- Handled reservations.
- Resolved customer issues.
- Booked appointments for clients.
- Operated the cash register.
- Collected and documented orders.
Delivery Driver
Amazon Flex
Columbia, SC
01.2020 - 04.2020
- Ensured truck was loaded safely and securely.
- Provided exceptional customer service during course of deliveries.
- Scheduled and organized appointments and expectations of each customer's needs.
- Build and maintaining a professional relationship with each customer.
- Assist in training and evaluation of prospective new drivers.
- Prepared itemized delivery sheet for items of merchandise to be delivered by truck drivers.
- Grouped and routed deliveries according to designated areas.
- Located and selected merchandise and verified against delivery sheet specifications.
Car Rental Agent
Dollar Thrifty Automotive Group, Inc
Columbia, SC
01.2019 - 10.2019
- Meet and greet customers, ring up purchases, handle returns and refunds, and answer questions about products, services, and merchandise Responsible for stocking shelves and keeping floor clear.tor Clean cars, Rent car, Car Intake, Getting new Cars log into system and tagging them to be added to lot for rentals.
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Resolved customer complaints and fostered customer retention and loyalty.
Assistant Store Manager
GameStop
Columbia, SC
06.2017 - 12.2018
- Taking ownership of customers issues and following problems through to resolution Set goals and objectives for customer service so as to ensure that the department has a sense of direction in the pursuit of achieving the best service for customers.
Customer Service Manager
Walmart
Columbia, SC
08.2016 - 12.2017
- Taking ownership of customers issues and following problems through to resolution Set goals and objectives for customer service so as to ensure that the department has a sense of direction in the pursuit of achieving the best service for customers.
Education
High School Diploma -
Lower Richland High School
08.2003 - 05.2007
Skills
Customer Service (10 years)undefined
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Guest Service Agent
Sonesta ES Suites
01.2021 - Current
Customer Service Representative Supervisor
City of Columbia Parks and Recreation
07.2020 - 01.2021
Delivery Driver
Amazon Flex
01.2020 - 04.2020
Customer Service Representative Valet Attendant
Veterans Parking
10.2019 - 10.2020
Car Rental Agent
Dollar Thrifty Automotive Group, Inc
01.2019 - 10.2019
Assistant Store Manager
GameStop
06.2017 - 12.2018
Customer Service Manager
Walmart
08.2016 - 12.2017
High School Diploma -
Lower Richland High School
08.2003 - 05.2007
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