Kevin Harris
Saint Augustine,FL
Summary
Dynamic Technical Specialist with a proven track record at Service Side, excelling in performance analysis and risk management. Spearheaded safety initiatives, enhancing operational efficiency and employee onboarding. Adept at troubleshooting HVAC systems, fostering customer relationships, and leading teams to achieve service excellence. Committed to driving results through effective crew management and technical support.
Overview
11
11
years of professional experience
Work History
Technical Specialist/ Fleet and Safety Manager
Service Side
02.2024 - Current
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on HVAC and Refrigeration Systems.
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed and implemented safety programs.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Manage a Fleet of 107 Vehicles, assuring that vehicles are maintained and ready for technicians
Service Manager
Service Side
10.2022 - 02.2024
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Lead Technician
Bill Lee's Heating and Air
02.2014 - 10.2022
- Planned, scheduled, and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Implemented, configured, and optimized safety standards.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
High School Diploma -
First Coast Academy
10-2017
Associate of Arts - HVAC
Florida State College
Jacksonville, FL05-2013
Technical Certificate - Air Conditioning Refrigeration & Heating
Florida State College
Jacksonville, FL12-2010
Skills
- Technical support
- Site supervision
- Customer service
- Performance analysis
- Workload prioritization
- Field operations
- Crew management
- Deadline management
- Risk management
- Blueprint reading
- Mechanical aptitude
- Equipment installation
Timeline
Technical Specialist/ Fleet and Safety Manager
Service Side
02.2024 - Current
Service Manager
Service Side
10.2022 - 02.2024
Lead Technician
Bill Lee's Heating and Air
02.2014 - 10.2022
High School Diploma -
First Coast Academy
Associate of Arts - HVAC
Florida State College
Technical Certificate - Air Conditioning Refrigeration & Heating
Florida State College
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