- DIY and Home Improvement
- Baking
- Road Trips
- Adventure Travel
- Cake Decorating
- Supporting our troops- as my husband is a veteran and my son is active duty Standing behind our US Military men and women is very important to me
Christine Harrison
Ripley
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Dollar General Store, where I enhanced sales performance and reduced shrinkage. Skilled in problem-solving and effective communication, I consistently fostered teamwork and improved operational efficiency, ensuring exceptional service and customer satisfaction.
Hardworking employee enthusiastic about learning and growing. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
Work History
Driver's License Technician
Quantam
10.2024 - Current
- Resolve customer inquiries and complaints efficiently through active listening and effective communication.
- Enhance customer satisfaction by consistently providing accurate information and support.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Respond proactively and positively to rapid change.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sought ways to improve processes and services provided.
Receiving Supervisor
Burlington Coat Factory Department Store
04.2023 - 08.2024
- Oversaw receiving operations, ensuring timely and accurate processing of incoming merchandise.
- Trained and mentored staff on best practices for inventory management and safety protocols.
- Implemented process improvements that enhanced efficiency in the receiving workflow.
- Coordinated with vendors to resolve discrepancies in shipments and maintain accurate records.
- Managed inventory control systems to track stock levels and streamline replenishment processes.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Conducted periodic performance reviews for team members, offering constructive feedback and identifying opportunities for professional development.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Determined staffing needs, developing schedules to staff all shifts.
General Store Manager
Dollar General Store
02.2016 - 03.2023
- Led daily operations, ensuring efficient store management and exceptional customer service.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Managed inventory levels, optimizing stock availability and reducing excess waste.
- Implemented promotional strategies, enhancing sales performance and customer engagement.
- Developed employee schedules, maximizing productivity while adhering to labor guidelines.
- Analyzed sales trends, making data-driven decisions to improve profitability.
- Collaborated with district managers on strategic initiatives to drive operational excellence across locations.
- Ensured compliance with safety standards, promoting a safe shopping environment for customers and staff.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security. Store was in top 5% of sales for the company 3 years.
- Supervised and effectively trained 6 to 8 employees to decrease process lags and boost productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Production Worker
Hamilton Products Group
09.2006 - 11.2014
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted regular equipment inspections to maintain safety and operational standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on production protocols and safety measures.
- Monitored inventory levels and assisted in materials management for production needs.
- Ensured compliance with safety regulations and company policies during operations.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Sales Associate
Circle K
09.2002 - 08.2006
- Delivered exceptional customer service, enhancing overall shopping experience and loyalty.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Trained new associates on operational procedures and customer engagement techniques.
- Assisted in maintaining store cleanliness, contributing to a welcoming environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Hardees Resturant
01.1998 - 08.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with menu selections and provided exceptional service.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Implemented best practices for cleanliness and organization in front-of-house areas.
Associate
Batavia Laundry Center
05.1995 - 03.2001
- Oversaw daily operations to ensure timely and efficient processing of laundry services.
- Managed inventory levels, ensuring adequate supplies for operations.
- Monitored quality control measures to maintain high standards of cleanliness and presentation.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Education
Associates in Baking And Pastries - Baking
The Art Institute of Ohio – Cincinnati
OH10-2016
Skills
- Customer service
- Punctual and reliable
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and collaboration
- Effective communication
- Organizational skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved the top 3% national store ranking within 3 years.
Interests
Timeline
Driver's License Technician
Quantam
10.2024 - Current
Receiving Supervisor
Burlington Coat Factory Department Store
04.2023 - 08.2024
General Store Manager
Dollar General Store
02.2016 - 03.2023
Production Worker
Hamilton Products Group
09.2006 - 11.2014
Sales Associate
Circle K
09.2002 - 08.2006
Cashier
Hardees Resturant
01.1998 - 08.2002
Associate
Batavia Laundry Center
05.1995 - 03.2001
Associates in Baking And Pastries - Baking
The Art Institute of Ohio – Cincinnati