Kevin Haswell
Florence,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SENIOR OPERATIONS MANAGER – LARGEST SORT CENTER IN AMAZON
Amazon
08.2017 - Current
- Launch Manager responsible for launching Amazon’s Largest Sort Center
- Created a training platform for Continuous Improvement for new Operation leaders
- Was the highest performing Sort Center within Amazon within the first 6 weeks after launching the building
- Wrote 3 Whitepapers requesting capital for 2018 flow improvements
- Demonstrated a 42% improvement in reducing Safety Injuries compared to the launch network goals
- Responsible for creating a long term strategy for 2018 utilizing Hosin Kanri.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Developed systems and procedures to improve operational quality and team efficiency.
- Provided leadership for continual management and employee training initiatives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
SENIOR operations manager – FULFILLMENT change manager
Amazon
05.2013 - 07.2017
- Lead the team that achieved validated savings of $983K through utilizing visual management and implementing lean principles to drive process improvements and reduce variable cost
- Managed $6.8M Capital Project on time and under budget to expand processing capacity by 70% YOY
- Team set new Peak records in units processed for single day and week by 33% and 31% respectively
- Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and other LEAN / Six Sigma initiatives to enable Operations and ultimately the FC to attain Amazon’s Business Plan
- Regularly review manager performance levels with the senior management team to continuously improve strategies
- Maintain a complete management overview and thorough understanding of inventory in a multi-product automated environment
- Leverage off Operations, Area Managers, and Team Leaders to source and nurture ideas and roll them into the creation of improvement plans for the FC
- Lead team that increased COGS recovery by over $60M YOY through process improvements and partnership with Retail, Customer Returns and Warehouse Deals teams
- Oversee 600+ associates, 9 direct managers in largest returns building in North America
- Improved Customer Returns Sellable Yield YOY from 12.6% to 21.6%, which demonstrated an improvement of 71.4%
- This year over year improvement accounted for just over $58 million in COGS recovery
- Responsible for submitting a $6 million dollar 2 year capacity solve for the FC, which saved Amazon the cost of building a new returns FC in North America
- Launched Box on Demand (BOD) in the returns department, which has recovered over $7960, 000 from October 2013 – December 2014
- Created a fluid load process for Liquidations & Destroys – Estimated cost savings was $925,000 in 2013
- In 2013 I created a strategy to improve Customer Returns yield from 8% to 12.6%, which accounted for $21 million in savings
- Lead a team of 4 Operations Mangers and 10 Area Managers at the only Non-Sortable Returns Center for Amazon North America
- Focus on hiring and developing future leaders to help fuel the growth of a Fortune 50 company
- Promoted 3 managers to levels 5 through 7 via stretch assignments and insistence on the highest standards.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Developed systems and procedures to improve operational quality and team efficiency.
Kindle operations manager
Amazon
01.2012 - 04.2013
- Launched a new $3.2 million layout design for Kindle Returns within a non-sort FC
- CVG2 is the only Kindle Customer Returns and Diagnostic testing facility within North America
- Was responsible for partnering with Lab126 on setting up new receive and diagnostic testing lines for all new Kindle product launches
- Developed 5 Tier 1 to Tier 3 positions
- Responsible for establishing the end-to-end customer return and replacements process for Amazon's new consumer electronic products
- Drove $1.1 M savings by identifying opportunities with refurbished devices
- Led a Shingi kaizen event for decanting, which was validated for $93,000
- Established line balancing for all e-ink screening device
- Developing the offline receive process and reducing adjustments from $30k per week to less than $500 per week
- Developed the unopened box processes and layout for peak - cost savings was $1.2 million
- Establishing a one piece flow receive process
- Creating an offline IML scorecard
- Designed the Supermarket vertical and floor locations for new devices
- Implemented an overhead light system to improve the cosmetic inspection process at receiving
- Created a weekly quality audit process for all stow/supermarket bin locations
- Created CALM codes to segregate the non-sort customer returns process from the Kindle processes in FCLM.
Area Manager Reverse Logistics & Launch Team
Amazon
09.2010 - 01.2012
- Responsible for launching Non-Con Customer Returns at CVG2
- Led a Warehouse Deals Shingi event and created the process of Grade in Place, which was validated for $12.8 million
- Participated in launching the Tent FC concept for 2 years in a row
- The tent FC was putting 1,500 of the fastest moving asins in the network into one FC utilizing only 80% temps and 20% Amazonians.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Continuous Improvement Manager
Amazon
09.2009 - 01.2010
- Facilitated 20 kaizen events, which had a total validation of $1.8 million
- Led a Warehouse Deals kaizen for Bill of Materials that was validated for $1.3 million
- 65% reduction in Safety incidents YOY.
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
aREA manager for RSR/INBOUND DEPARTMENT/STOW/ICQA
Amazon
09.2008 - 09.2009
- The Inbound department achieved the following year over year improvements: 2009 Peak Week Inbound: 284,115; 2010 Peak Week Inbound 628,996 = 221% Improvement; Single day record receive 180,687 on 11/02/10 Prior record receive 77,020 12/06/09: 235% year over year single day receive record improvement
- Led a kaizen to improve the Stow rate from a 7uph to a 10uph, which was validated at $43,000.
assistant plant manager
Dorma
09.2005 - 09.2007
- Key responsibilities were Hardware Production, Manufacturing Engineering, Quality, Purchasing, Materials Management, and R&D
- Directly managed nine direct reports (Area Managers) with dotted line staff of 190 associates
- Received my Green Belt Certification
- Managed 9 Area Managers and 150+ employees.
production supervisor
Daimler Chrysler
08.1999 - 08.2002
- Managed the largest production line (Panel line) at Daimler Chrysler with over 150 union employees
- Supervised the Maintenance Department and the Skilled Trades Department on the weekends.
Education
BA -
mercyhurst university
01.1999
Skills
- Strategic Planning
- KPI Reporting
- Procedure Optimization
- Technology Integration
- Operations Management
- Budget Administration
- KPI Tracking
- Inventory Management
- Performance Improvement
- Cost Control
- Schedule Management
Certification
- SIX SIGMA
- Lean certification - amazon ACES Certification TRAINER
Timeline
SENIOR OPERATIONS MANAGER – LARGEST SORT CENTER IN AMAZON
Amazon
08.2017 - Current
SENIOR operations manager – FULFILLMENT change manager
Amazon
05.2013 - 07.2017
Kindle operations manager
Amazon
01.2012 - 04.2013
Area Manager Reverse Logistics & Launch Team
Amazon
09.2010 - 01.2012
Continuous Improvement Manager
Amazon
09.2009 - 01.2010
aREA manager for RSR/INBOUND DEPARTMENT/STOW/ICQA
Amazon
09.2008 - 09.2009
assistant plant manager
Dorma
09.2005 - 09.2007
production supervisor
Daimler Chrysler
08.1999 - 08.2002
BA -
mercyhurst university