Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kevin Hay

Kevin Hay

Mechanic/Manager
Harrington,DE

Summary

Dynamic Shop Manager with a proven track record at Agriteer and Binkley and Hurst, excelling in customer service and employee management. Successfully enhanced store operations and increased customer satisfaction through effective task delegation and a focus on health and safety protocols. Skilled in staff recruitment and fostering a collaborative work environment.


Overview

25
25
years of professional experience

Work History

Shop Manager

Agriteer
01.2022 - 04.2024
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.

Shop Manager

Binkley and Hurst
06.2016 - 12.2022
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Increased customer loyalty with personalized shopping experiences and excellent service.

Mechanical Technician

Binkley Hurst
04.2014 - 06.2016
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Performed troubleshooting, diagnosis, and repair of Agriculture equipment.
  • Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Provided technical assistance during new equipment installations, reducing commissioning timeframes while ensuring proper setup according to manufacturer specifications.
  • Achieved high levels of customer satisfaction through prompt resolution of technical issues and effective communication with clients throughout the service process.

Mechanical Technician

Taylor and Messick
06.1999 - 04.2014
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Identified mechanical problems and determined best solutions for correction.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Performed root cause analysis on equipment failures, leading to a reduction in unplanned maintenance events.
  • Achieved high levels of customer satisfaction through prompt resolution of technical issues and effective communication with clients throughout the service process.
  • Completed detailed inspections of electrical and mechanical components to identify issues.
  • Wrote work orders and parts fabrication requests.
  • Coordinated installation of systems, machinery, and components.

Education

Associate of Applied Science - Agriculture

Del-Tech Community Campus
Georgetown, DE
05-2003

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee scheduling
  • Task delegation
  • Policy enforcement
  • Customer engagement
  • Employee motivation
  • Staff recruitment

Timeline

Shop Manager

Agriteer
01.2022 - 04.2024

Shop Manager

Binkley and Hurst
06.2016 - 12.2022

Mechanical Technician

Binkley Hurst
04.2014 - 06.2016

Mechanical Technician

Taylor and Messick
06.1999 - 04.2014

Associate of Applied Science - Agriculture

Del-Tech Community Campus

Similar Profiles

CREATE PROFILE
Kevin HayMechanic/Manager