Summary
Overview
Work History
Education
Skills
References
Certifications
Timeline
Generic

Kevin Headrick

Euless,TX

Summary

Innovative and collaborative computer systems engineer with background in developing and implementing complex IT solutions tailored to meet organizational needs. Skilled in optimizing system architectures, enhancing operational efficiency, and ensuring seamless integration of new technologies. Demonstrated ability to lead cross-functional teams in executing projects that improve system reliability and performance. Successfully delivered scalable and secure infrastructure solutions, contributing to enhanced system functionality, safety, and business growth.

Overview

17
17
years of professional experience

Work History

Systems Engineer III

myIT.com
Bedford, TX
09.2012 - Current
  • Coordinated onsite installation and support of network infrastructure, servers, networking, printers, software, and miscellaneous.
  • Identified hardware, software, and infrastructure requirements for clients and devices.
  • Project manager for new server migrations and installs for clients, devices, and projects.
  • Mentorship and training on best practices for IT consulting.
  • Implemented disaster recovery procedures to ensure continuity of service in case of an emergency.
  • Resolved complex network connectivity issues in a timely manner.
  • Deployed patches, updates, and other changes as needed across multiple platforms.
  • Developed strategies and plans for IT projects to ensure successful implementation.
  • Collaborated with vendors to troubleshoot hardware compatibility issues.
  • Performed proactive maintenance tasks to prevent future disruptions to customer operations.
  • Lead cross-functional teams composed of both internal staff and external partners.
  • Created detailed reports summarizing the results of analysis conducted on customer networks.
  • Evaluated existing IT systems for potential risks or vulnerabilities.
  • Monitored system logs for suspicious activity or anomalies indicating a security breach attempt.
  • Modified existing software systems to enhance performance and add new features.
  • Monitored equipment functionality to verify optimal performance and adjust system controls.
  • Defined system goals and devised flow charts and diagrams describing logical operational steps.
  • Coordinated and linked computer systems within organization to increase compatibility to share information.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Trained staff and users to work with computer systems and programs.

Network Administrator

Game Systems Incorporated
Ft. Worth, TX
03.2009 - 08.2012
  • Installed, updated, and maintained datacenter for office use, software development, and proprietary software solutions.
  • Remote supported clients and office personnel in setup, installation, and software issues in regards to proprietary software.
  • QA and Beta Tested proprietary software for issues and bugs before deployment.
  • Created all training manuals and documentation for all new software.
  • Coordinated with third-party providers on installation projects or service agreements.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Maintained inventory records of all hardware components used in the network environment.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Uploaded, configured, and managed antivirus detection software and email applications.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Worked independently while coordinating project work and support functions with other team members.

Senior Technician

Enovative Network Solutions
Arlington, TX
05.2008 - 12.2008
  • Supported, onsite, and remotely, all clients in setup, installation, and software issues with their respective office networks and computers.
  • Supported internal servers for use in high availability E-mail and MySQL clusters based on Ubuntu Linux.
  • Wrote documentation on proprietary web software for cloud-based HVAC control.
  • Developed and implemented new technical procedures to improve operational efficiency.
  • Installed and maintained control systems and other technical components to complete equipment installations.
  • Set up, configured, and monitored safety equipment for use by technical personnel.
  • Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs

IT Support Staff

Gateway
Southlake, TX
08.2007 - 04.2008
  • Maintained helpdesk tickets and supported all office staff in their IT needs.
  • Maintained all copiers and printers in regard to parts, toner, and jams.
  • Managed equipment imaging and installation for all new users.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Arts, Music -

Central Christian College
Moberly, MO

Skills

  • Network Administration
  • Operating Systems
  • Disaster Recovery
  • Network Architecture
  • System Troubleshooting
  • Network Security
  • Cybersecurity frameworks
  • Infrastructure buildout
  • User Support
  • Information Security
  • Application support
  • Infrastructure Development
  • Infrastructure Management
  • IT service management
  • Equipment Configuration
  • Needs Assessment
  • Project Management
  • Machine Learning
  • Root Cause Analysis
  • Cybersecurity
  • Windows Server 2012 / r2
  • Windows Server 2016 / 19 / 22
  • Windows 7 / 8 / 10 / 11
  • IOS
  • Mac OS X
  • Office 2010, 2013, 2019
  • VM Ware/Hyper-V
  • DNS, DHCP
  • Exchange 2013, 2016, 2019
  • MS 365 setup/administration
  • Azure setup/administration
  • MS SQL 2012, 2014, 2017
  • Batch Files
  • Active Directory
  • IIS, FTP, TCP/IP
  • PC Anywhere
  • Ghost Corp & Retail
  • Windows Mobile
  • Android OS
  • Blackberry OS

References

Jason Denton | Reliable Technologies | 469.323.0188 

Marshall Anschutz | Unwritten Media Inc | 214.616.2774 

Certifications

COMPTIA A+

COMTIA Security +

Microsoft Office 365 Fundamentals

Microsoft Security Fundamentals

Apple MACOS 10.13

Timeline

Systems Engineer III

myIT.com
09.2012 - Current

Network Administrator

Game Systems Incorporated
03.2009 - 08.2012

Senior Technician

Enovative Network Solutions
05.2008 - 12.2008

IT Support Staff

Gateway
08.2007 - 04.2008

Bachelor of Arts, Music -

Central Christian College

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Kevin Headrick