KEVIN HEAVENER

• Company Overview: $35M - Manufacturer of Custom Millwork & Retail Display Fixtures, Nationally and Internationally
• Responsible for developing a more diverse retail clientele in the Midwest region of the US
• Procured major customers such as Dillard's - which included multi-store rollout programs, Hudson's Bay Company - which consisted of completely new store build-outs of millwork and display fixtures in all retail departments
• Designed and developed a product line of retail display fixtures for the Medical & Retail Cannabis Markets
• Designed, managed and worked the retail trade shows promoting the product line
• Designed retail floor plans incorporating fixture product line
• Responsible for the sales of $1.8M in fixture production for Hudson's Bay Company (Canada)
• Responsible for the sales of $1.2M in fixtures production for Dillard's Department Stores (US)
• Assisted Project management on accurate billing and change orders as required for each job and worked with customers to address aged invoices
• Recommended and implemented new project management processes
• Responsible for sourcing Midwest millwork manufacturers to accommodate regional retail customers
• $35M - Manufacturer of Custom Millwork & Retail Display Fixtures, Nationally and Internationally

Company Overview: $138M - Mechanical Contractor Nationally in tResidential & Commercial Markets

• Responsible for managing and leading Office & Field teams in Residential Housing Market for the Tulsa & Oklahoma City
• Performing all phases on new construction in subdivisions for mid to large-sized single family and multi-family residential projects
• Managed the Tulsa & OKC Markets with $3M in revenue in 2019, $6.5M in 2020, $11.5M in 2021 and on target for $17M in 2022
• Responsible for cost analysis to maintain profitability and managing quality control at each phase of the projects
• Managed accurate billing and change orders as required for each job and worked with customers to address aged invoices
• Recommended and implemented a drawing software company-wide which improved floor plan drawing proficiency by 30% for the Commercial & Residential markets
• Improved client specific material documents for timely and accurate warehouse procurement to meet job deadlines
• Managed project warranties for builders coordinating with homeowners to satisfaction
• Worked with leading residential home builders such as DR Horton, Executive Homes, Asher Homes, Capital Homes, Rausch Coleman Homes, Shaw Homes and The Birch Company
• $138M - Mechanical Contractor Nationally in the Residential & Commercial Markets

• Company Overview: $20M - Custom Retail Fixture Manufacturer
• Responsible for developing a more diverse retail clientele for a company that mainly relied on metal fabrication
• Procured major customers such as Tapestry - which included Coach, Kate Spade & Stuart Weitzman combined, Foot Locker and Soul Cycle
• $20M - Custom Retail Fixture Manufacturer
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
• Improved product offerings by gathering customer feedback and working closely with product development team.
• Identified new market opportunities through diligent research and networking.
• Built diverse and consistent sales portfolio.
• Developed, maintained and utilized diverse client base.

• Responsible for developing a national retail clientele for the company, that prior to 2010 relied on local and regional general contractor-based business
• Worked closely with estimating, project management and engineering departments to ensure customers expectations were being met
• Extensive travel to client's place of business for relationship development and to project sites for walk-thru process, punch list follow-up, and grand openings
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Monitored industry trends to keep creative materials fresh and engaging.
• Developed strategic communication and marketing plans.
• Generated substantial revenue growth by directing creation of compelling marketing materials that resonated with target audiences.
• Collaborated with clients to understand their brand identity and deliver compelling creative solutions.
• Managed campaigns with specific focuses in order to meet customer needs and creative visions.
• Developed comprehensive style guides to maintain brand consistency across all channels.
• Streamlined creative processes for improved efficiency and team productivity.
• Created award-winning designs that effectively communicated complex concepts to diverse audiences.
• Negotiated with vendors and contractors to secure cost-effective services without sacrificing quality, thereby optimizing project budgets.
• Championed use of sustainable materials and practices in product design, aligning with corporate social responsibility goals and consumer expectations.
• Implemented cutting-edge design software and technologies, significantly improving project efficiency and output quality.
• Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
• Managed multiple projects simultaneously, ensuring timely completion and seamless execution.
• Collaborated with stakeholders to define project vision and ensure alignment with business goals.