Kevin Heffernan
Weymouth,MA
Summary
Energetic and personable, bringing positive attitude and strong communication skills. Possesses foundational knowledge in internal communications and employee engagement, with proficiency in content creation and digital communication platforms. Committed to fostering collaborative environment and driving effective communication strategies to enhance organizational culture.
Overview
29
29
years of professional experience
Work History
Communication
Quincy Police Department
Quincy, MA
01.2022 - Current
. Work in the 911 dispatch center. Answer the 911 calls add into the CAD given instruction if able. Then dispatch police officer to the emergency.
. Also answer business line and assist with information or directing the person who needs help.
Assistant Manager
Granite Links Golf Club
Quincy, MA
05.2019 - Current
- Supervised daily operations and staff to ensure exceptional customer service standards.
- Implemented training programs for new hires, enhancing team performance and knowledge retention.
- Analyzed operational workflows to identify areas for efficiency improvements and cost reduction.
- Coordinated with various departments to streamline event planning processes and enhance guest experiences.
Supervisor 911 Dispatcher-Fire Dispatcher-
Brewster Ambulance Service
Weymouth, MA
08.2018 - 01.2023
· Used radio, telephone and computer system to update first responders with new information.
· Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
· Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
· Took caller information, regards to 911 emergency's. I would give pre-arrival instruction prior to first responder arriving on scene.
EMT-dispatcher-PSAP
Fallon Ambulance
Quincy, MA
10.1996 - 08.2018
· Managed care in the field and in-transit, including performing standard testing and administering necessary medication.
· Evaluated patients' medical status and monitored vital signs to provide appropriate care.
· Demonstrated dedication to providing quality care through continued training and education.
· Assessed emergency situations and prioritized medical care accordingly.
· Developed a strong rapport with other medical professionals, including local hospital staff,to foster quality and efficient patient care.
· Monitored patients from scene to hospital transfer and performed necessary in-transit care.
· Operated emergency vehicles with a focus on safety and efficiency while in transit.
· Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
· Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
· Used radio, telephone and computer system to update first responders with new information.
· EMT on BLS 911 truck for the city of Quincy 911 system 13 yrs, Braintree 911 System 3 yrs, Weymouth 911 System 3 years,
Assistant Security Supervisor-EMT
Linden Ponds
Hingham, MA
04.2007 - 05.2013
· Patrolled the premises to ensure safety of employees and visitors.
· Answered alarms and investigated disturbances.
· Responded quickly to medical emergencies, bomb threats and fire alarms.
· Responded to alarms in instances of fire or the presence of unauthorized personnel.
· Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
· Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
· Conducted site reviews and security audits and made recommendations to management based on findings.
· Recommended improvements in security systems and procedures.
· Recorded required data for incident reports and files in a timely manner.
· Demonstrated public safety dedication through thorough patrolling of community events.
· Trained new security officers on safety protocols and company standards.
· Provided security team leadership and contributed to on-call duties.
ER Technician
South Shore Hospital
Weymouth, MA
07.2003 - 12.2004
· Coordinated with nurses to assess and prepare patients for tests and medical procedures.
· Monitored patients' condition and reported changes in status or acuity to nurses.
· Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
· Responded to cardiac monitor alarms and other codes requiring an immediate response.
· Adhered to local, state and federal guidelines and accrediting agency regulations.
· Took patients' vital signs, collected medical specimens and updated information in patient charts.
· Safely transferred patients to wheelchair or stretchers for transportation to other departments.
Education
North Quincy High School
Quincy, MA05-1990
High School Diploma -
North Quincy High School
Quincy, MA05-1990
Skills
AED certified
Safety and security procedures
Computer-based dispatch systems
Map reading abilities
Basic life support knowledge
Excellent multi-tasker
Telecommunication skills
Strong communication skills
Energetic work attitude
Effective team player
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- KEVIN HEFFERNAN
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- Resume Kevin Heffernan .pdf
- Yesterday
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- Extra Duty Solutions
- Overtime Available
- Fri 5:15 PM
- Caution! This message was sent from outside your organization. Date: Monday, March 9, 2026 Shift: First Half Times: 1600-0000 Org Unit: Quincy Police Department Openings: 1 Position: COMM Reason: Extra Shift FIRST OT Note: POLICE DISPATCHER-
- Fri 4:39 PM
- Caution! This message was sent from outside your organization. Date: Sunday, March 8, 2026 Shift: First Half Times: 1600-0000 Org Unit: Quincy Police Department Openings: 1 Position: COMM Reason: Extra Shift FIRST OT Note: POLICE DISPATCHER CIVI
- Fri 3:29 PM
- Caution! This message was sent from outside your organization. Date: Saturday, March 7, 2026 Shift: Day Shift Times: 0740-1140 Org Unit: Communications Openings: 1 Position: COMM Reason: Extra Shift DAY OT Note: CIV OT 740AM to 1140AM Dispatcher
- Fri 3:26 PM
- Caution! This message was sent from outside your organization. Date: Saturday, March 7, 2026 Shift: First Half Times: 1600-0000 Org Unit: Quincy Police Department Openings: 1 Position: COMM Reason: Extra Shift FIRST OT Note: CIVILIAN CALLTAKER C
- Fri 3:25 PM
- Caution! This message was sent from outside your organization. Date: Saturday, March 7, 2026 Shift: First Half Times: 1600-0000 Org Unit: Quincy Police Department Openings: 1 Position: COMM Reason: Extra Shift FIRST OT Note: POLICE DISPATCHER CI
- Schedule Change
- Fri 2:53 PM
- Caution! This message was sent from outside your organization. Now: 3/6/2026 Working Shift Day Shift Start/End: 1200-1600 Note: 1/2 DAY DUE IN @ NOON 3/6/2026 Time Off (DAYS) Reason: SICK TIME
- DP
- DAVID P PACINO
- Quincy Police Charitable Foundation Online T-Shirt Store
- Fri 2:29 PM
- Good Afternoon The QPCF committee wanted to share that the Quincy Police Charitable Foundation has launched a new online store featuring QPCF-themed T-shirts. The goal of this initiative is to help raise funds so the Foundation can continue its mission
- JM
- JAMES MENZ
- Ofc Safety & Awareness (Alejandro Chaparro)
- Fri 1:31 PM
- Boston PD # 202015314-49 Saint Germain St #3B (Germantown CZ) - no LTC showing Not Wanted On 3-3-26 the Boston PD dealt with this person (see below). He works in Boston, but appears to reside in Germantown. He expressed concern for his elderly mo
- CK
- CHIEF KENNEDY
- New Headquarters
- Fri 1:27 PM
- Good afternoon, I’m pleased to announce that on Monday morning, March 9th at 8:00 AM we will conduct our first roll call in the new Public Safety Headquarters. The midnight roll call on Sunday the 8th will be the last time we gather in our current
- KC
- Katie Chute
- COURTEAU, KEITH PCF: 2507618 DOB: 01/19/1983 RE: PDQ INQUIRY 3/5/26 @ 12;41
- Fri 12:54 PM
- Good afternoon, It is our understanding that you ran a Board of Probation record check on the above referenced individual whom we have on active probation supervision at South Boston DMC. Please advis Caution: This message was sent from outside your orga
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Timeline
Communication
Quincy Police Department
01.2022 - Current
Assistant Manager
Granite Links Golf Club
05.2019 - Current
Supervisor 911 Dispatcher-Fire Dispatcher-
Brewster Ambulance Service
08.2018 - 01.2023
Assistant Security Supervisor-EMT
Linden Ponds
04.2007 - 05.2013
ER Technician
South Shore Hospital
07.2003 - 12.2004
EMT-dispatcher-PSAP
Fallon Ambulance
10.1996 - 08.2018
North Quincy High School
High School Diploma -
North Quincy High School