Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Heiland

Harrison,OH

Summary

Work for the same company when i was younger. They shut down over 12 years ago in my hometown. Went back for holiday support when they reopened. Help make the product and delver the product. Cash management both on the road and in the store. Help with cleanness of the store.

Overview

11
11
years of professional experience

Work History

Pizza Delivery Driver

Papa John's Pizza
10.2023 - Current
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Addressed issues and resolved customer complaints to establish trust and reliability.

Front Counter Sales/Warehouse/Parts Delivery Driver

Kenworth Of Cincinnati
02.2019 - 01.2024
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
  • Contributed to increased sales by cross-selling additional products or services during parts deliveries when appropriate.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Pulled parts off store shelves to fill customer orders.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Supervised shipping and handling operations.

Front Counter Sales

Fyda Freightliner
02.2015 - 02.2019
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Streamlined order processing for a faster checkout experience, contributing to increased sales.
  • Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
  • Assisted customers with product selection, resulting in higher satisfaction and return visits.
  • Handled cash transactions accurately, reducing discrepancies and maintaining proper cash control.
  • Utilized store software efficiently for order processing and data entry, ensuring smooth operations daily.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.

Convenience Store Clerk

United Dairy Farmers
06.2013 - 02.2015
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Boosted sales through effective merchandising and product placement on store shelves.
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
  • Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
  • Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
  • Supported management in maintaining accurate inventory records through diligent tracking of incoming shipments and returns.
  • Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
  • Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
  • Assisted customers by answering questions and fulfilling requests.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

William Henry Harrison High School
Harrison, OH
05.2008

Skills

  • Storage Organization
  • Warehouse Operations
  • Material Handling
  • Shipping and Receiving
  • Cycle Counts
  • Packaging and Labeling
  • Unpacking Merchandise
  • Forklift Operations
  • Pallet Jacks
  • Register Management
  • Cross-selling
  • Customer Service

Timeline

Pizza Delivery Driver

Papa John's Pizza
10.2023 - Current

Front Counter Sales/Warehouse/Parts Delivery Driver

Kenworth Of Cincinnati
02.2019 - 01.2024

Front Counter Sales

Fyda Freightliner
02.2015 - 02.2019

Convenience Store Clerk

United Dairy Farmers
06.2013 - 02.2015

High School Diploma -

William Henry Harrison High School

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Kevin Heiland