Kevin Henry
Washington,DC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Installer Helper
Accurate Installations
03.2021 - 11.2022
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Calculated materials and time needed for each job.
- Maintained tools and equipment in good working condition.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
Package Handler
UPS
10.2019 - 04.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Loaded package containers onto forklifts and transported into packaging areas.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Mover/Packer
File Focus LLC
06.2019 - 03.2020
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Sorted and stacked finished items.
- Labeled containers, container tags or products.
- Utilized adhesive labels and other materials to package items.
- Packaged fragile items with cushioning material.
Stocker
Nordstrom Warehouse
04.2017 - 05.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained stockroom records and generated reports for management.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
Food Preparation Worker
Potbelly's Sandwich Shop
01.2014 - 06.2017
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Shift Lead
Starbucks
06.2007 - 12.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma - General Studies
Maya Angelou Public Charter
Washington,DC06.2006
Skills
- Installation Updates
- Inventory Oversight
- Materials Movement
- Preventive Maintenance
- Time Management
- Customer Satisfaction
- Customer Relations
- Safety Rules
- Service Documentation
- Residential and Commercial Installations
- Active Learning
- Weights and Measurements
Timeline
Installer Helper
Accurate Installations
03.2021 - 11.2022
Package Handler
UPS
10.2019 - 04.2021
Mover/Packer
File Focus LLC
06.2019 - 03.2020
Stocker
Nordstrom Warehouse
04.2017 - 05.2018
Food Preparation Worker
Potbelly's Sandwich Shop
01.2014 - 06.2017
Shift Lead
Starbucks
06.2007 - 12.2014
High School Diploma - General Studies
Maya Angelou Public Charter
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