Kevin M. Henry
Middletown
Summary
Customer Service Expert with 10 years of experience assisting with and fulfilling restaurant needs and requirements along with a strong background in logistics and operations. Demonstrates exceptional communication and attention to detail while enhancing customer experiences in fast-paced environments. Strong knowledge skills and able to work independently. Proven ability to streamline processes and collaborate effectively with team members to resolve challenges.
Overview
10
10
years of professional experience
Work History
Food Server
Chuys Texmex Co.
West Chester Township
04.2021 - Current
- Displaying great customer service while working in a fast-paced environment and attention to detail.
- Understanding the menu and the question our guest may have, quick to give problematic situations the attention they need without causing more issues.
- All around great team player and independent worker
Dock Forklift Driver
Estes Express Lines
West Chester Township
01.2024 - 01.2025
- Working in a multi-climate dock moving freight around from trailer to trailer.
- Using a computer to navigate different shipments to a variety of locations, stacking and rearranging orders to fit in a trailer to its max capacity.
Independent Contractor
Snell&Henry Logistics LLC
Middletown
04.2021 - 11.2023
- Coordinated logistics operations for timely delivery of goods across various locations.
- Oversaw transportation scheduling to optimize routes and improve efficiency.
- Collaborated with team members to resolve logistical challenges and streamline processes.
Food Server
Buffalo Wind Wings
Middletown
02.2016 - 03.2020
- Explained menu items and beer selections to customers.
- Providing excellent customer service, time management and all around hospitality for our guests.
Education
MAY 2015-2018 - Athletic Trainer/Sports Science
MIAMI UNIVERSITY
Middletown, OH05-2018
Skills
- Logistics coordination
- Route optimization
- Freight handling
- Warehouse
- Forklift
- Inventory
- Customer service
- Attention to detail
- Time management
- Problem solver
- Workload
- Group or independent worker
- Team player
- Consistent
- Effective communication
- Leadership
- Effective communication
Activities
- Power lifting
- Personal Trainer
- Gaming
- Learning
Timeline
Dock Forklift Driver
Estes Express Lines
01.2024 - 01.2025
Independent Contractor
Snell&Henry Logistics LLC
04.2021 - 11.2023
Food Server
Chuys Texmex Co.
04.2021 - Current
Food Server
Buffalo Wind Wings
02.2016 - 03.2020
MAY 2015-2018 - Athletic Trainer/Sports Science
MIAMI UNIVERSITY