Kevin Hensley
Washington,DC
Summary
Observant advanced medical support assistant with several years of experience working as a professional. Sound knowledge of medical terminology and medical procedures. Excellent recordkeeping and customer service abilities. Computer-proficient advanced medical support assistant with sound knowledge of medical technologies. Ambitious and determined to work a flexible schedule. Experienced performing basic laboratory tests. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
19
19
years of professional experience
Work History
Advanced Medical Support Assistant
VA Medical Center
San Diego
08.2013 - 11.2016
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Verified patient insurance coverage for services rendered at the facility.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
TSA Agent
Dept of Homeland Security
Dulles, VA
05.2007 - 07.2013
- Analyzed data collected from screenings using advanced computer systems.
- Performed random searches of vehicles entering restricted areas of the airport grounds.
- Adhered strictly to established protocol while interacting with passengers during security checks.
- Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
- Assessed travel documents for accuracy and validity before allowing entry into the country.
- Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
- Alerted supervisors immediately when any suspicious persons or activities were observed.
- Assisted in training newly hired agents on proper screening procedures.
- Upheld strong customer service standards while completing screenings.
LVN Floor Nurse
State of Tennessee
Vacaville, CA
06.1997 - 10.2004
- Administered medications as prescribed by physician orders.
- Participated in discharge planning activities for assigned patients.
- Demonstrated knowledge of infection control policies and procedures when providing patient care services.
- Utilized critical thinking skills while dealing with complex clinical situations.
- Assisted with transferring patients from beds to stretchers or wheelchairs using proper body mechanics techniques.
- Developed positive relationships with co-workers through effective communication.
- Managed time effectively while multitasking in high-pressure situations.
- Provided direct nursing care to patients on a medical-surgical floor.
- Observed changes in the condition of patients and reported any significant findings to physicians or other healthcare professionals.
- Collaborated with multi-disciplinary team members to ensure quality patient care was provided in a timely manner.
- Ensured that all equipment was properly maintained according to established standards of practice.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
Aeromedical Supervisor
USAF
Beale AFB
15 Mar 1 - 09 Nov
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
Education
Bachelor of Science - Environmental Management
CSUB
Bakersfield, CA09-2008
Associate of Science - Nursing Science
Community Colleges of The Air Force
Birmingham, AL04-1986
Skills
- Electronic Health Records Management
- Strong communication abilities
- Stress management techniques
- Understanding of privacy regulations
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance
- Inventory Management
- Maintaining confidentiality
- Understands mobility assistance needs
- Restocking lab supplies
- Sterile technique
- Infection control procedures
- Medical terminology knowledge
Airman, NCO, Honor Guard of Quarter and Year
- Multiple awards for Airman, NCO, and Honor Guard of The Year awards over 11 year career. Promoted ahead of peers.
- Multiple Customer Services Awards over work history
Timeline
Advanced Medical Support Assistant
VA Medical Center
08.2013 - 11.2016
TSA Agent
Dept of Homeland Security
05.2007 - 07.2013
LVN Floor Nurse
State of Tennessee
06.1997 - 10.2004
Aeromedical Supervisor
USAF
15 Mar 1 - 09 Nov
Bachelor of Science - Environmental Management
CSUB
Associate of Science - Nursing Science
Community Colleges of The Air Force
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