Kevin Herlan
Royersford,PA
Summary
A highly regarded, well-qualified, seasoned, and dedicated management professional with comprehensive experience in environmental services within healthcare and hospitality environments. Proficient in assembling and overseeing large teams, with a solid foundation in basic Human Resources responsibilities. Possesses expertise in ensuring compliance with regulations from entities such as the Joint Commission, Department of Health, OSHA, and other governing regulations. Acknowledged for outstanding communication, problem solving, critical thinking, and technological proficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Sales/Senior Product Support Specialist
Contec
12.2017 - 01.2024
- Provided comprehensive product support and training to healthcare cleaning professionals.
- Reduced end user complaints by providing timely and effective product support to clients.
- Made presentations to support the benefits of using disposable microfiber in a healthcare setting to department leaders and executives.
- Enhanced product performance by conducting in-depth training for critical areas and resolving complex issues which helped raise customer satisfaction and reduce HAI's.
- Assisted in B2B sales process.
Director of Environmental Services
St. Luke's Hospital
03.2017 - 12.2017
- Provided a healthy and clean environment for patients and employees by controlling the daily operations of the Environmental Services and Laundry departments.
- Managed budgets, schedules, supplies and all staffing concerns for both departments which allowed opportunities to save money and provide the proper staffing and supplies needed within the facility.
- Participated and co-chaired multiple committees within the hospital to improve safety and cleaning standards.
- Updated SOP’s for cleaning standards on an annual basis.
- Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
- Maintained above average HCAHPS (patient satisfaction).
Regional Director of Environmental Services
Nutrition Management Services Company
04.2016 - 11.2016
- Managed multiple CCRC housekeeping accounts across New Jersey and Pennsylvania.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Led a team of director and managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Negotiated terms, products and product usage with multiple vendors for the housekeeping and laundry departments due to lack of existing connections.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager/Director of Environmental Services
Sodexo
01.2010 - 04.2016
- Directed the daily operations of the hospital Environmental Services and Laundry departments ensuring a healthy and clean environment for patients and employees.
- Partnered with vendors and suppliers to effectively manage and budget.
- Performed daily QA inspection verifying the cleanliness of the facility and maintaining patient satisfaction.
- Remained within the top 10th percentile for HCAHPS.
- Received ‘Cornerstone of CARES’ Award in 2013.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Director of Housekeeping
Meadowood Retirement Community
06.2007 - 12.2009
- Directed the housekeeping and laundry departments for this 140-acre CCRC.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Conducted regular inspections ensuring compliance with State regulations and maintained zero deficiencies.
Executive Housekeeper
Dolce International
10.2006 - 06.2007
Environmental Services Supervisor
Crothall Healthcare Environmental Services
01.2006 - 10.2006
Director of Housekeeping
Health Care Services Group
01.2005 - 01.2006
Education
No Degree -
Temple University
Philadelphia, PASkills
- Leadership – Team Building and Management
- Microsoft Office Suite Products
- Customer Satisfaction – HCAHPS
- CRM
- Labor Management
- Payroll and Scheduling
- B2B Sales
- Inventory Management
- SOP’s – Cleaning and Floor Care
- Financials and Budgets
Certification
- CMIP, Certificate of Mastery in Infection Prevention (AHE)
- T-CSCT, Certified Surgical Cleaning Technician (Trainer, AHE)
- T-CHEST, Certified Healthcare Environmental Services Technician (Trainer, AHE)
- OSHA 10-Hour General Industry
- Six Sigma Yellow Belt
Timeline
Technical Sales/Senior Product Support Specialist
Contec
12.2017 - 01.2024
Director of Environmental Services
St. Luke's Hospital
03.2017 - 12.2017
Regional Director of Environmental Services
Nutrition Management Services Company
04.2016 - 11.2016
Operations Manager/Director of Environmental Services
Sodexo
01.2010 - 04.2016
Director of Housekeeping
Meadowood Retirement Community
06.2007 - 12.2009
Executive Housekeeper
Dolce International
10.2006 - 06.2007
Environmental Services Supervisor
Crothall Healthcare Environmental Services
01.2006 - 10.2006
Director of Housekeeping
Health Care Services Group
01.2005 - 01.2006
No Degree -
Temple University
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