Kevin Hernandez
Mountain View,CA
Summary
Hardworking, reliable individual. Universal certified with a multitude of skills. Several years of experience and will say my abilities in this Industry are remarkable, as a graduated HVAC student for Institution of business & technology. I gained more learning experience, seeking opportunities to expand my skills while facilitating company growth. As well as a strong background installing, maintaining and repairing systems and components. Preserving equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Verve
Mountain View, CA
08.2023 - Current
- Provided technical support and troubleshooting of complex service issues to customers.
- Maintained detailed records of customer interactions, service requests, and repairs.
- Performed preventative maintenance on customer equipment according to established procedures.
- Assisted in the installation of new systems or equipment for customers.
- Ensured compliance with safety regulations when servicing customer equipment.
- Provided feedback to management on trends in service requests and customer feedback.
- Utilized specialized tools and diagnostic software programs to analyze system performance issues.
- Created detailed reports documenting all completed tasks related to customer service calls.
- Built strong relationships with customers by delivering exceptional quality workmanship.
- Communicated with vendors for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Maintained certifications and completed training on systems and components.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
Maintenance Technician II
Crowne Plaza Palo Alto
Palo Alto, CA
05.2022 - Current
- Focused on plumbing, painting, hvac, and troubleshooting any equipment machinery that controls the temperature in the building's infrastructure
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Maintained accurate records of all maintenance activities performed.
- Conducted regular safety checks to ensure compliance with OSHA standards.
HVAC Installer/Technician's Assistant
Baez heating & cooling - Redwood City, CA
Redwood City, CA
10.2020 - 10.2021
- Maintenance Technician, mostly focused on repairing wiring, replacing light bulbs, and troubleshoot equipment like boilers or other machinery that controls the temperature in a building's infrastructure
- Also we fix and maintain mechanical equipment, buildings, and machines
- Tasks include plumbing work, painting, flooring repair and upkeep, electrical repairs
- Installed HVAC systems such as
- Air handlers, condensers and the evaporator coil
- Braze or solder parts to repair the leaks and defective joints
- Proactive communication with customers
- Installed components to the HVAC systems, such as an inducer motor, capacitors, pilot light, wire flex placement and the addition on dampers
Education
HVAC Diploma -
Institute For Business And Technology
06.2022
High School Diploma -
Woodside High School
06.2020
Skills
- Troubleshooting skills
- Plumbing
- Electrical
- Communication skills
- Hotel experience
- Facility maintenance
- HVAC Systems
- Landscape maintenance
- English expert
- Spanish expert
- Facility Management
- Security Systems
- Work Documentation
- Preventive Maintenance
- Project Oversight
- Service Reports
- Valid Driver's License
- Project Management
Certification
- Electrical
- HVAC
Timeline
Senior Service Technician
Verve
08.2023 - Current
Maintenance Technician II
Crowne Plaza Palo Alto
05.2022 - Current
HVAC Installer/Technician's Assistant
Baez heating & cooling - Redwood City, CA
10.2020 - 10.2021
HVAC Diploma -
Institute For Business And Technology
High School Diploma -
Woodside High School
- Electrical
- HVAC
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