Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Hernandez

Summary

I am deeply passionate about empowering technology builders across the infrastructure and application layers. I am a contextual thinker who leverages a consultative approach to influence the why and the how. I thrive in fast-paced environments as a self-starter and can navigate through external and internal ambiguity. I am eager to put my experience and positive attitude to work to cultivate collaboration, growth, and innovation that empowers both my team and clients.

Overview

7
7
years of professional experience

Work History

Account Executive

Moov Financial
02.2021 - Current
  • Employee number 27 and first AE hired to build out sales motion
  • Owned the full sales cycle exclusively crafting complex, bespoke commercial agreements
  • Handled Moov’s C-Suite sourced deals
  • Gained domain expertise in digital payments over 250+ payment deal cycles
  • FY 2024: 88% attainment
  • Signed Moov’s 2023 marquee customer that attributed the company's highest gross average monthly payment volume ($XXX million) and pioneered the initial use-case for Real Time Payments (RTP) and instant push-to-card payouts
  • Improved feedback loops between commercial buyers and product line leads to reduce sales cycle by 2 months and increase closed/won ratio 100% QoQ in 2024

Sales Development Representative

Confluent
08.2019 - 01.2021
  • Generated $5.12MM in pipeline and $2.6MM in closed/won ACV
  • Owned discovery and qualification of opportunities for AEs, averaging 45 opportunities per month across the Enterprise segment
  • Engaged technical stakeholders including CIOs, CTOs, and VPs of Engineering through cold calling, emailing, etc. to secure meetings
  • Created targeted messaging that reached and converted to existing Kafka users into paying Confluent customers

Customer Support Representative

Robinhood
10.2018 - 08.2019
  • Delivered responsive customer support for stock trading and app-based inquiries, averaging time to first response and resolution under 1 hour
  • Resolved product issues through root-cause analysis and tailored troubleshooting and maintaining a CSAT score of 5/5
  • Managed support tickets via Zendesk, integrating workflows for faster resolution

Education

Bachelor of Science - Entrepreneurial Studies

California State University, Chico
Chico, CA
12-2018

Skills

  • Client relationship building
  • Direct & indirect sales
  • Account management
  • Expansion sales
  • Negotiation expertise
  • Sales operations
  • New business development
  • Pipeline management

Timeline

Account Executive

Moov Financial
02.2021 - Current

Sales Development Representative

Confluent
08.2019 - 01.2021

Customer Support Representative

Robinhood
10.2018 - 08.2019

Bachelor of Science - Entrepreneurial Studies

California State University, Chico

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