KEVIN HIJUITL JUAREZ
Orlando,Florida
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Chat Support Specialist
Disney Central
09.2023 - Current
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Used various tools and resources to identify trend behaviors to improve individual and team performance.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Health and Safety Compliance Officer
NBC Studios
07.2022 - 04.2023
- Ensured adequate supplies of personal protective equipment PPE were available for all employees
- Coordinated with department leads to promote adherence to new standards and updated requirements
- Coordinated with local health authorities regarding testing, reporting, and contact tracing efforts
- Provided training to staff on COVID-19 prevention measures
- Supported employees who tested positive for COVID-19 through quarantine procedures and return-to-work plans
- Monitored safety protocols while on set, addressing any hazards immediately
- Communicated with other crew members via walkie talkies to coordinated production activities.
Hiring and Recruiting Manager
Spa Castle NY
08.2020 - 06.2022
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
- Coordinated with department heads to identify staffing needs and develop proactive recruitment strategies.
- Coached and mentored junior recruiters, providing guidance and support to enhance their skills and performance.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
Manager
Champion Pizza
06.2019 - 08.2020
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
Credit Card Specialist
Amazon.com Services
01.2018 - 05.2019
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Updated training materials for new hires within the Credit Card Specialist team, enhancing employee knowledge of industry best practices.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Bilingual Reservation Sales Agent
Teleperformance
10.2016 - 11.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Ensured that at least 70% of all incoming calls ended in a reservation
- Worked closely with front desk to achieve full occupancy of property
Education
Bachelor - Psychology
Universidad Del Valle De Mexico
Mexico CitySkills
- Adaptability
- Staff Training
- Customer Relations
- Revenue Generation
- Bilingual (Spanish)
- Planning and Coordination
- Supervision
- Customer Retention Strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Chat Support Specialist
Disney Central
09.2023 - Current
Health and Safety Compliance Officer
NBC Studios
07.2022 - 04.2023
Hiring and Recruiting Manager
Spa Castle NY
08.2020 - 06.2022
Manager
Champion Pizza
06.2019 - 08.2020
Credit Card Specialist
Amazon.com Services
01.2018 - 05.2019
Bilingual Reservation Sales Agent
Teleperformance
10.2016 - 11.2018
Bachelor - Psychology
Universidad Del Valle De Mexico
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