Kevin Hillary
Fredericksburg,VA
Summary
Entrepreneurial professional with a customer service focus and a dedication to business growth. Demonstrated skills in customer engagement, business development, and relationship-building. Possesses strong administrative, communication, and interpersonal abilities to effectively network and develop strategic relationships that drive business objectives.
Overview
10
10
years of professional experience
Work History
Inventory Control Analyst
Genesis Logistics
Stafford, VA
02.2024 - Current
- Conducted cycle counts to identify discrepancies between actual and recorded stock levels.
- Monitored stock levels in order to prevent overstocking or understocking of items.
- Performed regular physical inventories and reconciled differences between physical count and system-generated numbers.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
Account Manager
RATIFIED TITLE GROUP, INC.
Manassas, VA
10.2020 - 01.2023
- Developing and maintaining relationships with clients both new and old
- Multi-tasking, and getting the job done
- Helping to increase our company's revenue
- Created comprehensive reports on account performance and presented them to senior management.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
Executive Assistant/Business Development Specialist
Page After Page Business Systems
Washington, DC
02.2019 - 03.2020
- Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Created presentation materials for sales, customer relations, and management purposes
- Managed sensitive information with discretion while providing administrative support to executive teams
- Scheduled conferences and all associated travel arrangements, including hotel, airfare and ground transportation
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes
- Researched topics of interest and culled gathered information to produce concise reports
- Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance
Host/Admin
Chart House
Alexandria, VA
04.2018 - 02.2019
- Set up and decorated menu marketing boards with current specials information and drink features
- Helped restaurant staff set up small and large events to coordinate smooth execution worked within [Opentable] application to collect reservation information and communicate updates to guests
- Monitored dining area to assess server capacity and accurately estimate wait times
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
- Notified servers after seating parties in section for prompt service
Manager/supervisor/ Server
Busboys and Poets
Washington, DC
03.2016 - 11.2017
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Managed day-to-day operations, including supervision and assignment delegation for [30]-member team
- Reviewed performance reports and used data to develop continuous improvement initiatives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottomline profitability
- Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management
Manager
Ruby Tuesday
Alexandria, VA
11.2015 - 01.2016
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottomline profitability
- Managed day-to-day operations, including supervision and assignment delegation for [25]-member team
- Led employee performance reviews and discussed improvement strategies with each team member
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
Manager
Clyde's of Chevy Chase
Alexandria, VA
08.2014 - 11.2015
- Led employee performance reviews and discussed improvement strategies with each team member
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Maintained open and professional team relationships to quickly identify and resolve issues
- Trained current employees on additional job positions to maintain coverage of roles at all times
Education
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA12-2024
Associate of Science - Business Administration
Northern VA Community College
Alexandria, VA12.2018
Diploma - Computer Programming/Networking
Computer Learning Center of Washington
Alexandria, VA07.1996
High school diploma or GED - General
T.C. Williams High School ABE
Alexandria, VA05.1993
Skills
- Hiring and Firing
- Meeting planning
- Bookkeeping & Payroll
- Articulate and well-spoken
- Staff Development & Training
- Time management
- Team Building & Supervision
- Appointment setting
- Records Management
- Business correspondence
- Report & Documentation Preparation
- Accounting
- Administrative support specialist
- Business Development
- Cold Calling
- Community Development
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Excel
- Customer Relationship Management
- Relationship Management
- Management
- Negotiation
- OpenTable
- Strategic Planning
- Event Planning
- Budgeting
- Extensive Sales Background
- Customer Service
- Personal Assistant Experience
- CRM Application Experience
- Presentation Skills
- Marketing
- Microsoft Excel
- Leadership Experience
- Sales
- High-end sales
- Account Management
- B2B Sales Expertise
- Windows
- Efficient Typing Skills
- Cycle counting
- Accurate Inventory Counts
Assessments
- Sales: Influence & Negotiation, Highly Proficient, 01/01/19
- Data Entry, Highly Proficient, 03/01/20
- Administrative Support, Highly Proficient, 03/01/20
- Customer Focus & Orientation, Highly Proficient, 03/01/20
- Attention to Detail, Proficient, 03/01/20
- General Manager (Hospitality), Highly Proficient, 05/01/20
- Sales: Influence & Negotiation, Highly Proficient, 05/01/20
- Supervisory skills: Motivating & assessing employees, Highly Proficient, 09/01/20
- Sales skills, Highly Proficient, 12/01/22
- Office manager, Proficient, 01/01/23
Timeline
Inventory Control Analyst
Genesis Logistics
02.2024 - Current
Account Manager
RATIFIED TITLE GROUP, INC.
10.2020 - 01.2023
Executive Assistant/Business Development Specialist
Page After Page Business Systems
02.2019 - 03.2020
Host/Admin
Chart House
04.2018 - 02.2019
Manager/supervisor/ Server
Busboys and Poets
03.2016 - 11.2017
Manager
Ruby Tuesday
11.2015 - 01.2016
Manager
Clyde's of Chevy Chase
08.2014 - 11.2015
Bachelor of Science - Business Administration And Management
Liberty University
Associate of Science - Business Administration
Northern VA Community College
Diploma - Computer Programming/Networking
Computer Learning Center of Washington
High school diploma or GED - General
T.C. Williams High School ABE
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