KEVIN HOBBS

SERVICE MANAGER

GREELEY VOLKSWAGEN

GREELEY, COLORADO

01.2008 - 03.2024

Developed and maintained relationships with customers, vendors, and suppliers.
Created detailed reports on service activities for senior management review.
Managed inventory levels of parts necessary for servicing customers' needs.
Coordinated staff schedules to ensure adequate coverage during peak hours.
Established and enforced safety protocols to ensure a safe working environment for all employees.
Motivated and supported employees to maintain low turnover.
Oversaw daily operations of the service department, including scheduling and workflow management.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Led the recruitment and hiring process for new service department staff.
Analyzed competitive offerings to ensure the service department remained competitive.
Conducted regular training sessions for staff on new technologies and customer service best practices.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Monitored employee performance through key metrics analysis.
Addressed customer questions and concerns regarding products and services.
Facilitated communication between the service department and other company divisions.
Coordinated with the warranty department to process claims and provide customer support.
Created written estimates and obtained customer consent to proceed.
Collaborated with customers to offer solutions to service needs.
Established key performance indicators (KPIs) for the service team to measure success and productivity.
Handled customer complaints and resolved issues promptly to maintain positive relationships.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Analyzed business performance data and forecasted business results for upper management.