Kevin Hodge
Phoenix,AZ
Summary
At Servbank, I leveraged my mortgage industry knowledge and strong negotiation skills to significantly enhance customer satisfaction and reduce delinquency rates. Specializing in foreclosure prevention and loss mitigation, I consistently exceeded performance metrics, demonstrating a commitment to professionalism and continuous improvement in mortgage collections.
Overview
7
7
years of professional experience
Work History
Mortgage Collections Specialist
Servbank
07.2023 - 06.2024
- Enhanced customer satisfaction levels through timely resolution of mortgage-related issues.
- Reduced delinquency rates by implementing effective mortgage collections strategies.
- Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
- Collaborated closely with loss mitigation specialists, identifying alternative solutions for distressed borrowers facing financial hardship.
- Managed a portfolio of delinquent loans, ensuring proactive follow-up and successful resolution of accounts.
- Achieved performance goals by consistently meeting or exceeding established metrics related to mortgage collections activities.
- Participated in continuous improvement initiatives aimed at enhancing overall mortgage collections operations within the organization.
- Prevented potential escalations by promptly addressing borrower complaints regarding loan modification programs or collection practices.
Debt Collection Specialist
Santander Consumer USA
03.2017 - 11.2022
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
Education
Diploma - General
Denny Technical And Preparatory
Detroit, MI06.2006
Skills
- Mortgage industry knowledge
- Skip tracing techniques
- Strong negotiation skills
- Professionalism and Ethics
- Regulatory Compliance Awareness
- Foreclosure prevention tactics
- Loan Modification Understanding
- Loss mitigation strategies
- Negotiation and Resolution
- Continuous Learning Attitude
Timeline
Mortgage Collections Specialist
Servbank
07.2023 - 06.2024
Debt Collection Specialist
Santander Consumer USA
03.2017 - 11.2022
Diploma - General
Denny Technical And Preparatory