Kevin Holman

• Analyzed customer feedback data to develop action plans for improving services offered.
• Ensured compliance with industry regulations and company policies.
• Established processes to ensure efficient workflow throughout the organization.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Provided leadership during times of organizational change or crisis situations.
• Ensured compliance with regulatory requirements and industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Conducted performance reviews for team members.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Streamlined communication channels, improving information flow and decision-making speed.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Implemented process improvements, resultingin an increase in operational efficiency.
• Recruited and hired qualified candidates to fill open positions.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Trained employees on additional job positions to maintain coverage of roles.
• Managed risk by developing and implementing effective risk management strategies.
• Enhanced customer satisfaction through the development of a customer service excellence program.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Monitored staff performance and addressed issues.
• Directed recruitment, hiring, and training of new staff members.
• Reviewed completed work to verify consistency, quality, and conformance.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Proposed or approved modifications to project plans.
• Delegated work to staff, setting priorities and goals.
• Implemented quality control measures to uphold company standards.

• Analyzed customer feedback data to develop action plans for improving services offered.
• Ensured compliance with industry regulations and company policies.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Provided leadership during times of organizational change or crisis situations.
• Ensured compliance with regulatory requirements and industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Created monthly reports for senior management summarizing operational performance metrics.
• Conducted performance reviews for team members.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Trained employees on additional job positions to maintain coverage of roles.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Managed risk by developing and implementing effective risk management strategies.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Reviewed completed work to verify consistency, quality, and conformance.

• Conducted regular performance reviews for employees to identify areas of improvement.
• Communicated regularly with customers to gain insights into their needs.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Managed customer service inquiries and complaints in a timely manner.
• Established processes for monitoring customer satisfaction levels.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Maintained up-to-date knowledge of company products and services.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Supervised daily operations including scheduling shifts, assigning duties.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Resolved conflicts between team members in an effective manner.
• Reviewed completed work to verify consistency, quality, and conformance.
• Implemented quality control measures to uphold company standards.
• Assigned work and monitored performance of project personnel.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Operated Numerous Equipment

Truck Driver moving Equipment

Truck Driver Hauling Rock

Tractor and Pans

615 Paddle Wheel Scrapers

Front End Loader

Road Grader

Bulldozer

Backhoe

Became lead man in 2008