Kevin Holt
Fort Worth,TX
Summary
Experienced eCommerce Manager with a proven track record of achievements in the retail industry. Proficient in business planning, team building, analytical skills, inventory management systems, and coaching. Adept at driving revenue growth through effective online strategies and optimizing customer experience. Strong leadership abilities combined with a keen eye for market trends and data analysis to make informed business decisions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Coach
Walmart
10.2020 - Current
- Direct and guide members of management and hourly associates on proper customer service approaches and techniques
- Drive and ensure the financial performance of the facility by confirming the budgeted sales, wages and other expenses are achieved
- Provide supervision and development opportunities for members of management and hourly associates by hiring, training and mentoring
- Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs and initiatives
- Maintain a total Store mindset while having end-to-end ownership of my area
- Oversaw the launch of SFS, leading the region with OTP and OTS
Food and Consumables Coach
Walmart
08.2019 - 10.2020
- Drive the financial performance and sales of the consumables area by reviewing and evaluating P&L statements
- Implement action plans to mitigate shrink
- Develop hourly managers by teaching, training and mentoring
- Improved store appearance and product presentation to meet company standards
- Develop staffing schedules using sales and POS transaction metrics
- Develop merchandising plan for store of the community
- Handle resets according to schedule, including adding new merchandise, and deleting discontinued merchandise
Service Manager
HEB/Central Market
04.2012 - 08.2019
- Oversee entire Department operation to ensure superb product and customer service
- Works with other department managers and Chef team to effectively deliver results
- Monitor and manage labor, and wrap expenses to ensure budget requirements
- Responsible for employment interviews, performance appraisals and Partner feedback
- Responsible for writing departmental schedules
- Provide superlative customer service
- Develop and lead a retail sales team to provide customer service at the highest level in all areas
- Excellent interpersonal and communication skills
- Organization and planning skills
- Ability to delegate effectively
- Proven ability to develop teams
- Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service front end
- Directed 75+ employees and managed P&L, sales, inventory, merchandising and cost controls
Education
School of Retail Management -
H-E-B School of Retail Management
San Antonio, Tx01.2014
High-school -
Steel High-school
Cibolo, Tx01.2009
Skills
- Product management
- Order fulfillment
- E-commerce platforms
- Competitor analysis
- Customer service
- Operations management
- New hire onboarding
- SAP proficiency
Accomplishments
- Supervised team of 80 staff members.
- Achieved number one metrics weekly in my district.
Certification
- ServSafe Food Handler's Certification
- Forklift Certification
- OSHA Certified
Languages
English
Full Professional
Timeline
Digital Coach
Walmart
10.2020 - Current
Food and Consumables Coach
Walmart
08.2019 - 10.2020
Service Manager
HEB/Central Market
04.2012 - 08.2019
High-school -
Steel High-school
School of Retail Management -
H-E-B School of Retail Management
Similar Profiles
Michelle De YotMichelle De Yot
Front End Associate at WalmartFront End Associate at Walmart
Juliet NunezJuliet Nunez
Digital Shopper at WalmartDigital Shopper at Walmart
SIDHANT DATTASIDHANT DATTA
Asset Protection Associate at WalmartAsset Protection Associate at Walmart
Tara ParksTara Parks
Store Associate at WalmartStore Associate at Walmart
Nicolette StoneNicolette Stone
Caregiver at 24 Hour HomecareCaregiver at 24 Hour Homecare