Kevin Hopkins
Temple Hills,MD
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Forward-thinking Operations Specialist bringing 7 years of expertise in sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Excel. Salesforce and Building link . Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Catholic Guardian Services
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
Generalist/ Migrant Shelter
MedRite Urgent Care/ Special Project
07.2023 - Current
- Kept work areas clean and neat to promote efficient operations.
- Coordinated schedules, set appointments and prepared related materials.
- Supported clients with business analysis, documentation, and data modeling.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Concierge
Allied Universal Security Services
03.2022 - 02.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Front Desk Guest Service Agent
Best Western Hotel
08.2020 - 12.2022
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Security Supervisor
Allied Universal Security Services
01.2014 - 03.2022
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Screened vendors and contractors before granting access to restricted areas within mall.
Education
High School Diploma -
Bethel Christian Academy
Queens, NY06.2007
Skills
- Schedule Coordination
- Critical Thinking
- Customer Satisfaction
- Special Assignments
- Customer Engagement
- Confidential Records Management
- Written Communication
- Active Listening
- Teamwork and Collaboration
- Dependable and Responsible
- Documentation Requirements
- Documentation Skills
- Relationship Building
- Attention to Detail
- Customer Service
- Continuous Improvement
- Performance Tracking
- HTML
- Client Relationships
- MS Office
- Time Management
- Emotional Support
- Personal Hygiene Assistance
- Heavy Lifting
- Daily living assistance
- Transportation Assistance
- Meal Preparation
- Patient Care
- Elderly Care
- HIPAA Compliance
- Basic Housekeeping
- Flexible Schedule
- Customer Service
- Continuous Improvement
- Performance Tracking
- HTML
- Client Relationships
- MS Office
- Time Management
Certification
- [Area of certification] CPR
Cooking , Puzzles , Coloring
I enjoying cooking for my individuals , following they diff diet plans . Come up with created recipes and ideas to they're likings and the policy for the nutritionist. I also enjoy doing puzzle games keep their minds going and busy . Coloring is my favorite it shows how detail and creativity the individuals can get . Once done I have them write they name on it and we hang them up in the living room.
Section name
- [Area of certification] CPR
Timeline
Direct Support Professional Caregiver
Catholic Guardian Services
12.2023 - Current
Generalist/ Migrant Shelter
MedRite Urgent Care/ Special Project
07.2023 - Current
Concierge
Allied Universal Security Services
03.2022 - 02.2024
Front Desk Guest Service Agent
Best Western Hotel
08.2020 - 12.2022
Security Supervisor
Allied Universal Security Services
01.2014 - 03.2022
High School Diploma -
Bethel Christian Academy
- [Area of certification] CPR
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