Kevin Hoshino
Mililani Town
Summary
Dedicated TSA Agent with expertise in passenger screening and public safety awareness, honed at the Transportation Security Administration. Proven ability to enhance security through meticulous inspections and effective communication. Recognized for maintaining composure under pressure while utilizing first aid training to ensure traveler safety. Committed to fostering a secure and efficient airport environment.
Overview
6
6
years of professional experience
Work History
TSA Agent
Transportation Security Administration, TSA
11.2024 - Current
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Improved overall safety with effective communication and collaboration among team members.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Assisted in deterring potential threats by performing regular and random security checks.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Cashier
Walmart
11.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Mililani High School
MililaniSkills
- Passenger screening
- Public safety awareness
- Physical fitness
- First aid training
Timeline
TSA Agent
Transportation Security Administration, TSA
11.2024 - Current
Cashier
Walmart
11.2019 - Current
High School Diploma -
Mililani High School
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