Kevin Howard
Astoria,N.Y.
Summary
Accomplished concierge and hospitality professional seeking the next career challenge. Exceptional knowledge of all things New York City. Highly organized self-starter. Top notch customer relations and brand promotion. Creative and curious researcher and problem solver. Thrives in competitive environments with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
17
17
years of professional experience
Work History
Visitor Services Associate
Friends Of The High Line
New York, NY
08.2020 - Current
- Ambassador role welcoming visitors, answering questions, sharing history, monitoring parkland for quality control updates.
- Active role assisting with film/tv shoots, special events, and receptions.
- Empowered to mediate and resolve visitor issues.
- Utilized Eventbrite for visitor bookings. Average per week: 7,000 and Weekend: 20,000.
Business Solutions Specialist
MS Shift, Inc.
New York, NY
01.2020 - 03.2020
- Cold-called daily approximately 30-50 potential new customers. Set up virtual software demonstrations.
- Drafted integration plans to ease software assimilation into customers' business infrastructure.
- Conducted after-sales training and customer support.
Business Services Consultant
Weil, Gotshal, Manges, LLP
New York, NY
09.2018 - 07.2019
- Welcomed visitors, provided assistance, and directed them to appropriate meeting rooms.
- Managed conference rooms reservations. Average of 50 meetings per week. Handled multi-line telephone switchboard.
- Arranged catering, AV services, and special requests.
- Successfully completed special projects deemed by management.
Director of Membership
New York City Association Of Hotel Concierges
New York, NY
01.2017 - 09.2018
- Elected to Board of Directors. Organization represents 200 active members employed by 70 New York City hotels.
- Improved operational efficiency of position. Application waiting period reduced from three months to thirty days. 40% membership increase over previous two year period.
- Increased organization visibility through Facebook, Instagram, and personal engagement.
- Significantly overhauled and updated membership database via Constant Contact.
Deputy Head Concierge
Hotel Plaza-Athénée
New York, NY
11.2012 - 07.2017
- Worked alongside Head Concierge advancing concierge service goals and Forbes/Mobile and Leading Hotels of the World service standards for this Upper East Side hotel.
- Guest resolution contact. Concierge trainer. Managed union bell/door team of 20. Dispatched monthly team schedules. Submitted weekly payroll.
- Successfully created exciting itineraries for dining, theater, nightlife, and special requests. Cultivated close ties to local neighborhood services.
- Arranged tours of New York City and major U.S. and international cities.
- Booked airline and train reservations, car rentals and airport transfers, and hotel bookings.
- Completed special projects per hotel management.
Lobby Concierge
Hotel Plaza-Athéneée
New York, NY
01.2009 - 11.2012
- Facilitated requests for dining, theater, shopping, and tourist points for guests of this 142 room hotel.
- Worked closely with guests with high degree of respect and privacy.
- Managed over 50 calls and emails per day.
- Arranged transportation covering airports, train stations and as-directed.
- Promoted hotel spa, bar and restaurant to guests and visitors.
- Promoted patronage of local services to hotel guests.
Lobby Concierge
Ritz-Carlton Battery Park Hotel
New York, NY
02.2005 - 12.2008
- Oversaw requests for dining, nightlife, theater, tours, and travel arrangements for guests of this 298 room hotel.
- Scheduled deliveries of flowers, gifts, and other products. Booked reservations for spa services.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Education
Bachelors - Economics
New Jersey City University
Jersey City, NJSkills
- Active Networker
- Brand Success
- Critical Thinking
- Concierge Services
- Conflict Resolution
- Decision Making
- Guest Experiences
- Managerial Background
- Multitasking and Prioritization
- Relationship Building
- Strong Vendor Affiliations
- Time Management Prioritization
- Verbal and Written Communication
Affiliations
Les Clefs d’Or, U.S.A.: (05/2010-12/2018).
- Membership Committee: (01/2015-01/2016).
- Mobile App Committee: (05/2017-01/2018).
New York City Association of Hotel Concierges: (05/2006-12/2018).
- Director of Membership: (01/2017- 09/2018).
- Membership Committee: (01/2014-01/2015).
City Guide's Concierge Choice Awards: (01/2013-12/2018).
- Committee Member.
Additional Information
- MS Shift, GoConcierge, Concierge Assistant, Opera, PMS.
- Microsoft: Word, Excel, OneDrive, Outlook, Powerpoint.
- Google Drive: Docs, Maps, Meet, Sheets, Calendar, Contacts, Email.
- Mac OS: Email, Keynote, Numbers, Pages, Face-Time.
- Zoom.
Publishings
- Amtrak New York by Rail. Summer, 2018. https://www.newyorkbyrail.com /hottest-spots-in-new-york-city/
- In New York magazine: Your Personal Concierge. September, 2015. http://www.innewyork.com/sep15
- Wheretraveler.com. Ask the Expert. July, 2015. http://www.wheretraveler.com/new-york-city/ask-expert-top-three-picks-
activities-central-park
Timeline
Visitor Services Associate
Friends Of The High Line
08.2020 - Current
Business Solutions Specialist
MS Shift, Inc.
01.2020 - 03.2020
Business Services Consultant
Weil, Gotshal, Manges, LLP
09.2018 - 07.2019
Director of Membership
New York City Association Of Hotel Concierges
01.2017 - 09.2018
Deputy Head Concierge
Hotel Plaza-Athénée
11.2012 - 07.2017
Lobby Concierge
Hotel Plaza-Athéneée
01.2009 - 11.2012
Lobby Concierge
Ritz-Carlton Battery Park Hotel
02.2005 - 12.2008
Bachelors - Economics
New Jersey City University
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