Kevin Hudson

• Onboarding new customers to AAA Cooper Transportation dedicated division
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Including hiring and staffing management and drivers
• New business implementation, new manager training, customer performance reviews.
• Collaborator with ability to work effectively in a demanding environment.
• Oversee the planning, implementation, and tracking of logistics projects.
• Develops Logistical plans and Special projects including timelines, and schedules.
• Develops work procedures; prepares work schedules and expedites workflow.
• Share project information with key stakeholders for decision making.
• Identifies risks and develops contingency and mitigation plans.
• Ensures that business requirements are met accurately and completely.
• Work closely with Operations, Business Development, Pricing and Design, and Safety, in support of Supply Chain Road map initiatives.
• Networks across the organization and develops successful internal and external relationships.
• Manage employees, perform record-keeping, and manage budgeting.
• Ensure that projects finish on time, remain within budget, and meet quality standards.
• Identify and mitigate risks and drive continuous improvement throughout the supply chain for all assigned projects and activities.

Site Manager Dedicated, Essendant (On-Site)

May 2017 – February 2021

• Daily focus on reaching or maintaining core driver counts at all locations within their assigned area.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Daily focus towards reducing safety events (collision / injury) by adjusting safety plan to coach high exposure points that are site specific, facilitating training for drivers and site teams, leading by an example, and setting the safety standard.
• Responsible for oversight and compliance of multiple operations and management teams.
• Mentors and coaches local site supervisors lead to be initiative-taking and empowering leaders of the business.
• Utilize effective communication skills to convey information to all levels of an organization company or customer.
• Critical, time sensitive decision making that impacts contractual agreement.
• Initiate continuous improvement strategies that improve internal and external operations.

Safety and Compliance

• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Maintain safety training through safety bulletins and monthly tailgate meetings.
• Ensure that all assigned tractors and trailers are current on preventative maintenance.
• Ensure all preventable damages are charged to the responsible party.
• Assist with interviewing and hiring all driver candidates and office personnel.
• Training and Development of all staff.
• Terminations – utilizing company policies and obtaining HR approval.
• Employee time off: Review, approve and then track sick leave, medical leave, FMLA, vacations, etc.

Accounting

• Review billing daily as it is completed by the billing department.
• Review, audit, and approve weekly invoice after it is completed by the billing department and submit final invoice for customer.
• Submit all expense reports for approval.
• Submit weekly approved payroll.

• As skilled Customer Service Manager providing services to International Paper, Hood Container, ConAgra, Riviana Foods, SECO, and National Consolidation
• Managed high-profile accounts, ensuring top-notch service and fostering long-term relationships.
• Streamlined special account procedures for increased efficiency and reduced processing time.
• Communicate through email, phone, and other technologies such as: EDI, Appointment Plus, Lean TMS, and Retalix.
• Providing effective communication skills, keen eye for details, problem-solving skills, and ability to collaborate and work as part of team.
• Manage targeted customer accounts and exercise significant discretion and independent judgment to make tactical and strategic decisions regarding those accounts.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Assists with complaints, orders, errors, account questions, billing, and other queries.
• Boosted customer retention with proactive account monitoring and timely resolution of discrepancies.
• Maintain rapport with customers while understanding business objectives of machine optimization, product mix, and pricing and balance this with customer needs.

• Manage fleet of 109 designated drivers and tractors
• Maintain relationships with Dispatch/Customer Service personnel to ensure company goals are met.
• Manage driver/tractor uptime and make capacity availability by maintaining seated truck count, accurate driver PTAs, and maintaining tractor uptime.
• Managed diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in workplace.
• Manage driver performance and promote safe operations.
• Ensure fuel and routing compliance.
• Manage driver performance by building relationships with drivers, establishing company performance objectives with driver, monitoring performance, and taking proper disciplinary action.