Kevin Hughes
Doraville
Summary
Results-driven Sales Center Manager with over 19 years of experience in operations management and team leadership. Expertise in process improvements and interdepartmental collaboration to enhance customer satisfaction and drive business growth.
Overview
35
35
years of professional experience
Work History
Sales Center Manager
PoolCorp-SCP Distributors
Doraville, GA
05.2007 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Developed training programs for staff to enhance product knowledge and operational efficiency.
- Implemented process improvements that streamlined workflows and increased team productivity.
- Coordinated with suppliers to negotiate contracts, ensuring timely delivery of products.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
Quality Supervisor
Latham Plastics
Suwanee, GA
11.1996 - 05.2007
- Led quality assurance initiatives to enhance product reliability and consistency.
- Developed and implemented quality control procedures to ensure compliance with industry standards.
- Trained and mentored team members on best practices in quality management systems.
- Conducted regular audits to identify areas for process improvement and operational efficiency.
- Collaborated with cross-functional teams to resolve quality issues and enhance production workflows.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
Inside Sales Representative
Goodyear Tire & Rubber
Raleigh, NC
05.1991 - 11.1996
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Education
High School Diploma -
High School Diploma -
Ragsdale High School
Jamestown, NC05-1988
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Business development
- Sales management
MULTIPLE EMPLOYEE OF THE YEAR AWARD RECIPIENT
2002 Latham Plastics hourly employee of the year
2012 Poolcorp SE Divison employee of the year
Timeline
Sales Center Manager
PoolCorp-SCP Distributors
05.2007 - Current
Quality Supervisor
Latham Plastics
11.1996 - 05.2007
Inside Sales Representative
Goodyear Tire & Rubber
05.1991 - 11.1996
High School Diploma -
High School Diploma -
Ragsdale High School