Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Ibarra

Tampa

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Spoto High School
Tampa
08.2021 - 06.2025
  • Assisted students with inquiries about school policies and procedures.
  • Managed student records using the school's information management system.
  • Resolved conflicts between students through effective communication techniques.
  • Collaborated with teachers to address student needs and concerns.
  • Facilitated the distribution of school materials and resources to students.
  • Provided guidance on academic resources available at the school library.
  • Supported faculty in organizing school events and activities for students.
  • Maintained a welcoming environment for students visiting the customer service desk.

Education

Spoto High School
Tampa, FL
07-2025

Skills

  • Effective communication
  • Conflict resolution
  • Customer service
  • Data management
  • Event coordination
  • Team collaboration
  • Academic advising
  • Problem solving
  • Information distribution
  • Complaint handling
  • Dispute resolution
  • Opening and closing accounts

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Spoto High School
08.2021 - 06.2025

Spoto High School
Kevin Ibarra
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