Kevin Infante
Tampa,FL
Summary
Proven leader in customer service and sales, adept at fostering teamwork and collaboration. At Caesarstone, I enhanced revenue through strategic upselling and exceeded credit card application targets. Skilled in problem-solving and adaptability, I consistently improved customer satisfaction and operational efficiency, demonstrating a commitment to excellence and a results-driven approach.
Overview
5
5
years of professional experience
Work History
Customer Service and Retail Sales
Caesarstone
10.2023 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
Car Rental Agent
One Switch
10.2022 - 09.2023
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Rental Car Supervisor
Next Car
05.2021 - 09.2023
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
- Managed a diverse team of employees, fostering a positive work environment that promoted growth and development.
- Collaborated with other departments to improve cross-functional communication and efficiency across the organization.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Return Agent
Fox Rent A Car
03.2020 - 03.2021
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
- Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
- Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
- Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Maintained strong working relationships with coworkers and other departments, fostering a collaborative environment that improved overall efficiency.
- Ensured vehicles were prepared for next rental by coordinating cleaning efforts with detail team members quickly upon receipt of returned cars.
Education
High School Diploma -
Nicolas Esguerra
Bogota, Colombia 12.2016
Skills
Teamwork and Collaboration
Friendly and Helpful
Customer Service
Problem-Solving
Reliable and Responsible
Customer Assistance
Strong Communication and Interpersonal Skills
Multitasking
Excellent Communication
Team Leadership
Goal-Driven
Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service and Retail Sales
Caesarstone
10.2023 - Current
Car Rental Agent
One Switch
10.2022 - 09.2023
Rental Car Supervisor
Next Car
05.2021 - 09.2023
Return Agent
Fox Rent A Car
03.2020 - 03.2021
High School Diploma -
Nicolas Esguerra
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