Open To Work
Verified
This profile is verified using an email address.
Kevin Jackson
Operations Manager
Acworth,GA
Work Preference
Summary
Operations Manager with 20+ years of experience leading transportation, maintenance, and workforce operations in highly regulated environments. Managed daily operations valued at approximately $2.3 million across 2 facilities, 4 maintenance shops, and 2 terminals while coordinating the work of 36 direct and 64 indirect employees. Experienced in workforce scheduling, maintenance planning, preventive maintenance, equipment readiness, contractor coordination, safety compliance, incident investigations, and operational problem-solving. U.S. Navy veteran with a background in electrical maintenance leadership and operational readiness.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
General Foreman
Amtrak
Washington, DC
08.2013 - 12.2022
- Supported daily rail operations with an operational value of approximately $2.3 million across 2 facilities, 4 maintenance shops, and 2 terminals.
- Coordinated the work of 36 direct and 64 indirect employees across transportation, maintenance, and operational support functions.
- Assigned manpower, adjusted schedules, and shifted resources to meet operational demands while maintaining service continuity.
- Balanced maintenance requirements with operating needs to keep equipment available and service disruptions to a minimum.
- Coordinated with contractors, vendors, supervisors, and internal departments to address maintenance priorities and operational issues.
- Worked through equipment failures, workforce issues, service disruptions, and operational incidents requiring immediate response.
- Reviewed safety incidents, identified contributing factors, and implemented corrective actions to support a safe work environment.
- Monitored operational performance and addressed issues before they developed into larger service or maintenance problems.
Foreman
Amtrak
Washington, DC
06.2010 - 08.2013
- Oversaw daily transportation and maintenance activities supporting operational reliability.
- Scheduled personnel, assigned work priorities, and adjusted staffing based on operational needs.
- Coordinated communications regarding service impacts, project schedules, and operational changes.
- Maintained operational documentation, workforce records, and compliance-related reporting.
- Assisted with employee coaching, accountability, and performance management activities.
Electrician
Amtrak
Washington, DC
05.2009 - 06.2010
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments before starting new jobs.
- Enhanced quality control by inspecting the condition of diesel-driven and electric-powered trains, associated equipment, and tools.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Diagnosed electrical issues and performed effective troubleshooting to minimize downtime.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Electrician Supervisor
United States Navy, USS Kearsarge
Norfolk, VA
10.2006 - 03.2009
- Supervised electrical maintenance personnel responsible for preventive maintenance, troubleshooting, and equipment inspections.
- Planned maintenance schedules around operational requirements to maintain system readiness.
- Coordinated troubleshooting and repair efforts involving generators, electrical distribution systems, and support equipment.
- Verified equipment readiness through inspections, testing, and maintenance reviews.
- Brief senior leadership on maintenance status, project progress, equipment readiness, and operational risks.
- Enforced maintenance procedures, safety requirements, and corrective actions within a technical operating environment.
Lead Naval Recruiter
Naval Recruiting District, West Virginia
Charleston, WV
08.2005 - 09.2006
- Interviewed and evaluated more than 150 applicants for Navy recruiting programs.
- Guided candidates through qualification requirements, application processing, and enlistment procedures.
- Maintained recruiting pipelines and coordinated applicant processing activities.
- Built relationships with schools, community organizations, and prospective applicants.
- Ensured recruiting activities complied with Navy policies and standards.
Senior Training Officer
United States Navy, USS San Antonio
Norfolk, VA
06.2003 - 06.2005
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Trained and certified over 250 employees to enhance success in naval field operations.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Decreased training time by designing effective new training programs.
Senior Analyst - Naval Training & Development
United States Navy, Navy Manpower Analysis Center
Millington, TN
05.2000 - 05.2003
- Investigated and addressed system issues to enhance usability and improve functionality.
- Delivered in-depth naval advancement examination software training, imparting knowledge of best practices for protecting data and minimizing errors.
- Evaluated and adopted new technologies to address changing industry needs.
- Validated results and performed quality assurance to assess accuracy of data.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Managed customer relations by developing effective communications process.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Delivered in-depth naval advancement examination software training, imparting knowledge of best practices for protecting data and minimizing errors.
Education
No Degree - Excel Skills For Business: Essentials
Coursera
12.2025 - 01.2026
No Degree - Getting Started With Microsoft Excel
Coursera
12.2025 - 01.2026
No Degree - Sales And CRM Overview
Coursera
02.2026 - 03.2026
No Degree - Introduction To Artificial Intelligence (AI) - IBM
Coursera
10.2025 - 11.2025
No Degree - Generative AI: Introduction And Applications - IBM
Coursera
10.2025 - 11.2025
No Degree - Generative AI: Prompt Engineering Basics - IBM
Coursera
11.2025 - 12.2025
No Degree - Python For Data Science, AI & Development - IBM
Coursera
11.2025 - 12.2025
No Degree - Leadership Communication For Maximum Impact - Northwestern University
Coursera
05.2025 - 06.2025
No Degree - High Performance Collaboration: Leadership, Teamwork, & Negotiation - Northwestern University
Coursera
05.2025 - 06.2025
No Degree - How To Build And Executive Presence
Coursera
04.2025 - 06.2025
No Degree - Naval Recruiter Training
Naval Recruiter Training Command
Norfolk, VA 06.1997 - 08.1997
High School Diploma -
George Washington Carver High School
Atlanta, GA 08.1984 - 06.1988
Skills
- Operations management
- Change management
- Strategic partnerships
- Performance evaluations
- Maintenance planning
- Document control
- Process improvement strategies
- Cross-functional communication
- Process flows
- Forecasting and scheduling
- Data analysis
- Complex problems analysis
- Risk management
- Cross-functional collaboration
- Incidents management
- Business planning
- Work flow planning
- Assignment delegation
- Conflict mediation
- KPI tracking
- Delegation
- Project planning and development
- Customer relationship management (CRM)
- Superb time management skills
- Organizational management
- Continuous improvements
- Workforce management
- Process improvements
- Regulatory compliance
- Health and safety compliance
- Performance management
- Schedule management
- Project leadership
- Interpersonal communication
- Goal setting
- Employee motivation
- Policies and procedures implementation
- Performance monitoring
- Operations oversight
- Project management
- Planning and implementation
- Decision-making
- Operational efficiency
- Operations monitoring
- Team leadership
- Problem-solving
Timeline
No Degree - Sales And CRM Overview
Coursera
02.2026 - 03.2026
No Degree - Excel Skills For Business: Essentials
Coursera
12.2025 - 01.2026
No Degree - Getting Started With Microsoft Excel
Coursera
12.2025 - 01.2026
No Degree - Generative AI: Prompt Engineering Basics - IBM
Coursera
11.2025 - 12.2025
No Degree - Python For Data Science, AI & Development - IBM
Coursera
11.2025 - 12.2025
No Degree - Introduction To Artificial Intelligence (AI) - IBM
Coursera
10.2025 - 11.2025
No Degree - Generative AI: Introduction And Applications - IBM
Coursera
10.2025 - 11.2025
No Degree - Leadership Communication For Maximum Impact - Northwestern University
Coursera
05.2025 - 06.2025
No Degree - High Performance Collaboration: Leadership, Teamwork, & Negotiation - Northwestern University
Coursera
05.2025 - 06.2025
No Degree - How To Build And Executive Presence
Coursera
04.2025 - 06.2025
General Foreman
Amtrak
08.2013 - 12.2022
Foreman
Amtrak
06.2010 - 08.2013
Electrician
Amtrak
05.2009 - 06.2010
Electrician Supervisor
United States Navy, USS Kearsarge
10.2006 - 03.2009
Lead Naval Recruiter
Naval Recruiting District, West Virginia
08.2005 - 09.2006
Senior Training Officer
United States Navy, USS San Antonio
06.2003 - 06.2005
Senior Analyst - Naval Training & Development
United States Navy, Navy Manpower Analysis Center
05.2000 - 05.2003
No Degree - Naval Recruiter Training
Naval Recruiter Training Command
06.1997 - 08.1997
High School Diploma -
George Washington Carver High School
08.1984 - 06.1988