Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Kevin Jackson

Bayville,NJ

Summary

Hi I'm Kevin, I'm a very encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager/Service Manager

Firestone Complete Auto Care
07.2016 - 09.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Warehouse worker

Cwr electronics
01.2014 - 01.2016
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Collaborated with team members to complete complex projects on schedule and within budget constraints.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Security officer

Community medical center
01.2011 - 01.2015
  • Job duties included assigned post for 8-10 hours per shift, PSA (patient safety assignments), director transporting, patient transporting, PESS assignments, dispatching, and safety requirements.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

Education

No Degree - Criminal justice

Ocean County Community College
Toms River, NJ
01.2012

High School Diploma -

Central Regional High School
Bayville, NJ
01.2011

Skills

  • SORA certified (2 years)
  • CPR Certified (4 years)
  • Mechanic Experience (6 years)
  • Customer Service (10 years)
  • Management Experience (3 years)
  • Store Management Experience (1 year)
  • Retail Management
  • Payroll
  • Auditing
  • Security
  • Inventory Control
  • Cash Handling
  • Merchandising
  • Sales
  • Loss Prevention
  • Shipping & receiving
  • Revenue Generation
  • Customer Service Management
  • Personnel Development
  • Picking & packing
  • Surveillance
  • Profit & loss
  • POS Systems
  • Store Merchandising
  • Hourly Shift Management
  • Risk Management
  • Team Development
  • Employee Training

Certification

  • SORA certification, 11/01/13, 11/01/15
  • CPR certified, 02/01/13, 02/01/15

Assessments

Supervisory skills: Motivating & assessing employees, Proficient, 07/01/20

Timeline

Store Manager/Service Manager

Firestone Complete Auto Care
07.2016 - 09.2023

Warehouse worker

Cwr electronics
01.2014 - 01.2016

Security officer

Community medical center
01.2011 - 01.2015

No Degree - Criminal justice

Ocean County Community College

High School Diploma -

Central Regional High School

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