Summary
Overview
Work History
Education
Skills
Timeline
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KEVIN JACKSON

Powder Springs,GA

Summary

Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.

Overview

9
9
years of professional experience

Work History

Customer Service Supervisor

THE HOME DEPOT
10.2023 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Monitored custmer interactions and correspondence so that questions could be promptly addressed.

Account Executive (Sales) / Fraud Analyst I

Fleetcor
02.2019 - 08.2023
  • Responsible for managing over 300 accounts per month while also pulling in new customer sales daily
  • Provided customers with top service helping them manage their business' fleet
  • Guaranteed increased revenue by gaining referrals through existing clients
  • Winner of the Rookie Of The Year Award '19 in inbound sales for Peachtree Corners location
  • Winner of Most Revenue '20 in inbound sales
  • Winner of Fleetcor Sales President's Club 2021 - 132% to Quota
  • Aug '22 - Aug '23 Fraud Analyst I
  • Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized company fraud exposure
  • Handled confidential information in accordance with privacy policies
  • Reviewed and analyzed fleet card transactions to determine fraudulent activity
  • Executed and performed client services which included: client calls, transaction processing, inquiry response/research, account maintenance and analyzing customer questions, requests and problems

Supervisor

Aventus
07.2018 - 02.2019
  • Independently handled over 70 inbound sales and retention calls while providing excellent customer service
  • Promoted from Customer Service Representative to team Supervisor
  • Consistently recognized for leading the department in sales for an entire quarter
  • Consistently recognized for maintaining Quality Assurance scores above 95%
  • Coached and trained agents on my team to help achieve daily customer retention and sales goals
  • Identified and reported gaps in sales and customer service processes for product offerings
  • Maintained and organized customer order information to ensure thorough service completion

Customer Service Representative

Allconnect
01.2016 - 07.2018
  • Promoted from a Tier 1 to Tier 2 agent in 3 weeks
  • Hit sales goals weekly with Comcast and Spectrum
  • Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait times
  • Earned customer recognition and new referrals by providing excellent customer service to all clients

Education

Bachelor of Science - Civil Engineering

Georgia Southern University
Statesboro, GA

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership
  • Team leadership

Timeline

Customer Service Supervisor

THE HOME DEPOT
10.2023 - Current

Account Executive (Sales) / Fraud Analyst I

Fleetcor
02.2019 - 08.2023

Supervisor

Aventus
07.2018 - 02.2019

Customer Service Representative

Allconnect
01.2016 - 07.2018

Bachelor of Science - Civil Engineering

Georgia Southern University

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KEVIN JACKSON