Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Manager

Kevin Jackson

Sanford,FL

Summary

Dynamic manager with a proven track record at Outback Steakhouse, excelling in team leadership and customer engagement. Enhanced employee performance through strategic task assignment and effective communication, achieving departmental goals while fostering a collaborative culture. Skilled in critical thinking and problem-solving, driving operational efficiency and safety improvements.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Manager

Culvers (Bowe Business Group)
11.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Overnight Supervisor

Wawa
08.2020 - 08.2023
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Streamlined task completion with clear communication of expectations and priorities to staff members.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Supervised personnel working overnight in in all store areas to support safe operation and maximize productivity efficiencies.

Manager

Outback Steakhouse
08.1999 - 08.2004
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Leading Signalmen

U.S. Navy Active Duty
01.1983 - 12.1998
  • Played an instrumental role in minimizing service disruptions by quickly addressing and resolving track circuit failures.
  • Reduced signal-related delays by troubleshooting and resolving technical issues promptly.
  • Contributed to a safer work environment by identifying potential hazards and implementing corrective measures as needed.
  • Collaborated with team members for successful completion of signal maintenance projects on schedule.
  • Provided valuable input during signal system design stages, offering practical solutions based on field experience.
  • Participated in ongoing training initiatives to continuously expand knowledge base and skill set related to Signalman responsibilities.
  • Increased reliability of track circuits through diligent monitoring and timely repair work.
  • Improved communication efficiency by maintaining and repairing signal equipment in a timely manner.

Education

Bethal
Spanaway, WA

Skills

  • Customer engagement
  • Collaborative team management
  • Effective time management
  • Collaborative decision-making
  • Critical thinking for problem-solving
  • Team development
  • Team leadership
  • Strategic task assignment
  • Effective verbal communication

Accomplishments

  • Supervised team of up to 125 staff members.
  • Documented and resolved ship wide safety issues which led to 97% on ship safety inspection.
  • Collaborated with Administration Dept in the development and implementation of compass program.
  • Achieved and maintained an average of 2% below food cost through effectively maintaining inventory and prep levels.

Certification

Serve Safe


Afloat Safety Manager (NEC 9571)


Prisoner Escort (MCCDO 5312.16)

Timeline

Manager

Culvers (Bowe Business Group)
11.2023 - Current

Overnight Supervisor

Wawa
08.2020 - 08.2023

Manager

Outback Steakhouse
08.1999 - 08.2004

Leading Signalmen

U.S. Navy Active Duty
01.1983 - 12.1998

Bethal

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Kevin Jackson