Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kevin Jackson

New Rochelle,NY

Summary

Experienced with delivering high-quality member support and resolving inquiries efficiently. Utilizes strong communication and problem-solving skills to address member needs and improve satisfaction. Knowledge of member relationship management and conflict resolution techniques to enhance service outcomes.

Overview

11
11
years of professional experience

Work History

Member Services Specialist I

USAlliance Financial
05.2024 - 08.2025
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.

Contact Center Representative

Credit Union of Southern California
03.2019 - 05.2024
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.

Lead Teller/Operations Specialist

Wells Fargo Bank, N.A.
09.2014 - 10.2018
  • Served as a key point of contact for customers, building trust through exceptional service and communication skills.
  • Enhanced customer satisfaction by efficiently handling and resolving banking inquiries and concerns.
  • Participated in regular meetings with management, offering valuable input on ways to enhance the overall performance of the branch and address any areas of concern.
  • Mentored junior tellers, fostering a supportive work environment that enhanced employee retention rates.

Education

No Degree - Marketing

CUNY York College
Jamaica

Skills

  • Relationship building
  • Data entry proficiency
  • Customer engagement
  • Account maintenance
  • Exceptional communication

Accomplishments

    Salesman of the Quarter - Q3 + Q4 of 2021 (CUSoCal)

Languages

Spanish
Professional Working

Timeline

Member Services Specialist I

USAlliance Financial
05.2024 - 08.2025

Contact Center Representative

Credit Union of Southern California
03.2019 - 05.2024

Lead Teller/Operations Specialist

Wells Fargo Bank, N.A.
09.2014 - 10.2018

No Degree - Marketing

CUNY York College

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