Kevin Jacques
Jacksonville
Summary
Dynamic professional with a proven track record in all positions held, excelling in equipment installation and customer relations. Recognized for enhancing operational efficiency and achieving high customer satisfaction through meticulous quality checks and effective time management. Committed to safety practices and fostering positive client relationships, ensuring successful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inflatable Installer/Operator Technician
Bounce for Love
11.2023 - Current
- Installed inflatable structures ensuring compliance with safety standards.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Coordinated logistics for event setups, optimizing time and resource allocation.
- Conducted regular maintenance checks on equipment to ensure operational efficiency.
- Collaborated with event coordinators to customize installations based on client needs.
- Resolved on-site issues swiftly, maintaining high levels of customer satisfaction.
- Streamlined installation processes, reducing setup time for large events significantly.
- Assisted in inventory management, tracking equipment usage and availability effectively.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
Facilities Manager
Home Away From Home Pet Resort
05.2022 - Current
- Supervised animal care team to ensure high standards of health and well-being.
- Developed and implemented training programs for new kennel staff.
- Streamlined daily operations, enhancing efficiency in feeding and cleaning protocols.
- Coordinated veterinary appointments and maintained accurate medical records.
- Oversaw inventory management for supplies, ensuring adequate stock levels at all times.
- Conducted regular inspections to uphold safety and sanitation standards throughout the facility.
- Mentored junior staff on best practices in animal handling and care techniques.
- Fostered positive relationships with pet owners to improve client satisfaction and retention.
- Managed staff scheduling efficiently, ensuring adequate coverage during peak hours and maintaining high-quality service at all times.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Aided in the rescue efforts of local animal shelters during emergency situations such as natural disasters or overcrowding crises.
- Streamlined feeding schedules to ensure consistency in providing balanced nutrition to each animal.
- Implemented enrichment activities for animals to improve their mental stimulation and overall well-being while in our care.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
- Optimized space utilization within the facility to accommodate a growing number of animals without compromising their comfort or safety.
- Maintained detailed records on each animal''s history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
- Addressed any behavioral issues observed promptly using positive reinforcement techniques, promoting good habits among the animals in our care.
- Coordinated transportation logistics for animals traveling between facilities or being relocated to new homes, ensuring safety throughout the process.
- Evaluated the performance of kennel staff regularly, providing constructive feedback and guidance for improvement when necessary.
- Balanced inventory levels effectively by ordering necessary supplies while adhering to budget constraints imposed by management.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Screen Room Installer
Wyatt's Contracting
01.2021 - 11.2023
- Installed residential and commercial Screen rooms following safety protocols and manufacturer specifications.
- Collaborated with team members to ensure timely project completion and adherence to quality standards.
- Streamlined installation processes, reducing downtime through improved workflow management and tool utilization.
- Evaluated customer needs, providing tailored solutions that improved satisfaction and service delivery.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Conducted routine maintenance checks, identifying issues and implementing corrective measures to enhance system performance.
- Trained junior installers on best practices for installation techniques and equipment handling.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Worked with diverse types of weather and ground conditions.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Janitorial Supervisor
Touch of Clean
02.2019 - 11.2020
- Supervised daily cleaning operations, ensuring adherence to company standards and protocols.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Developed schedules optimizing workforce efficiency and task completion timelines.
- Managed inventory of cleaning supplies, coordinating timely reordering to prevent shortages.
- Resolved client concerns promptly, maintaining high levels of service quality and responsiveness.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Adapted maintenance plans to suit the specific needs of unique facilities, considering factors such as foot traffic and general needs.
- Fostered a positive work environment through clear communication channels between employees.
Warehouse Worker/Courier Contractor
Blue Streak Couriers
03.2018 - 02.2019
- Operated forklifts and pallet jacks to efficiently move products throughout warehouse.
- Managed inventory using warehouse management systems to maintain accurate stock levels.
- Trained new staff on safety protocols and operational procedures to ensure compliance.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Collaborated with team members to prioritize tasks and meet shipping deadlines consistently.
- Oversaw daily operations, coordinating with logistics teams to optimize delivery schedules.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assembled components efficiently following detailed assembly instructions.
- Utilized hand tools and power tools to ensure precise fittings and finishes.
- Conducted quality checks on finished products to ensure compliance with standards.
- Mentored junior assemblers, improving team productivity and skill development.
- Managed cross-functional teams to ensure timely product delivery and adherence to quality standards.
- Operated delivery vehicles to transport warehouse orders efficiently.
- Assisted in loading and unloading shipments, ensuring accurate inventory management.
- Maintained safety standards while driving and handling warehouse equipment.
- Implemented best practices for route optimization to reduce delivery times.
- Monitored vehicle condition and performed routine maintenance checks proactively.
- Resolved discrepancies in order deliveries, enhancing customer satisfaction levels.
Education
High School Diploma -
First Coast High School
Jacksonville, FL06-2017
Skills
- Strong attention to detail
- Time management
- Following safety practices
- Pre-installation site prep
- Equipment installation
- Customer relations
- Equipment operation
- Optimistic mindset
- Experienced in operating power tools
- Quality checks
- Troubleshooting
- Hardware installation
- Professional appearance
- Inventory accountability
- Company vehicle maintenance
Certification
- CMI- Certified Maintenance Installer
- Fear Free Certified
- CPR Certified
- Specialty Structure Contractor
Timeline
Inflatable Installer/Operator Technician
Bounce for Love
11.2023 - Current
Facilities Manager
Home Away From Home Pet Resort
05.2022 - Current
Screen Room Installer
Wyatt's Contracting
01.2021 - 11.2023
Janitorial Supervisor
Touch of Clean
02.2019 - 11.2020
Warehouse Worker/Courier Contractor
Blue Streak Couriers
03.2018 - 02.2019
High School Diploma -
First Coast High School