Summary
Overview
Work History
Education
Skills
Timeline
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KEVIN JAMES

Brooklyn,NY

Summary

An Experienced and driven individual with a passion for succeeding. Everyday I strive to learn more and grow, and achieve the best results possible. Attention to detail and Integrity are key priorities for me. I pride myself on adapting to challenge and change, so I am able to be an asset in any role I take on. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

10
10
years of professional experience

Work History

Experience Supervisor

Best Buy
Brooklyn, NY
10.2019 - Current
  • Developed new employees and on-going performance assessment of current employees.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Trained team members in successful strategies to meet operational and sales targets.

Overnight Manager

Queens, NY
08.2018 - Current
  • Skechers
  • Managing 100% of the stores inventory, from incoming shipment, weekly transfers, and overall shrink line budget
  • Leading team of over 8 with weekly shipments manage supply orders maintain and exceed store visual standards

Team Leader

Best Buy
New York, NY
10.2016 - 06.2019
  • Manage team of over 15+ employees, including full time vendor roles, and part time sales
  • Created & Implemented coaching training rhythms weekly to increase team product knowledge and customer overall Net Promoter Score consistently 80% and higher grew sales yearly 6% and higher in role
  • Multiple time "Million Dollar Writer" in sales built a culture of leaders creating leaders, over 7 employees growing to a full time or management role.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Assistant Manager

Hotel Americano
New York, NY
07.2016 - 07.2017
  • Coordinate and supervise event security for roof top bar and lower level lounge secure and escort VIP clientele hourly building walks to ensure building up to code manage team of 10 guards on rotating shifts for overall building safety

Education

Associate of Arts - Computer Networking

Katherine Gibbs School
06.2009

Skills

  • Sales Expert
  • Team Building Experienced
  • Operation Paperwork Experienced
  • Microsoft office Experienced

Timeline

Experience Supervisor

Best Buy
10.2019 - Current

Overnight Manager

08.2018 - Current

Team Leader

Best Buy
10.2016 - 06.2019

Assistant Manager

Hotel Americano
07.2016 - 07.2017

Associate of Arts - Computer Networking

Katherine Gibbs School

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KEVIN JAMES