Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin James

Houston,TX

Summary

An innovative individual with over ten years of experience building and managing diverse teams in fast-paced retail environments with exceptional customer service in person, over the phone, and emails. I am adept at utilizing Salesforce to generate leads. I also have experience in inventory control, loss prevention, and Lean Six Sigma to identify opportunities to improve operational efficiency and reduce shrinkage for retail businesses

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Manager

Verizon Wireless
Houston, TX
01.2012 - 12.2022
  • Identify customer needs by providing quality care to improve customer satisfaction.
  • Trained and supervised staff, enabling them to improve skills and achieve the department’s sales goals on a monthly, quarterly, and yearly basis.
  • Mentor employees and enforce concepts to improve workplace efficiency and team building.
  • Manage workflow with appropriate staffing and scheduling
  • Conduct employee reviews to identify areas of improvement
  • Inventory Control
  • Ability to perform under pressure and address complaints promptly and efficiently.

Sales Associate

Best Buy
Houston, TX
05.2008 - 01.2012
  • Ensure high levels of customer satisfaction through excellent customer service.
  • Assess customer needs and provide assistance and information on product features.
  • Cross-sell Products in different departments.
  • Achieve sale goals
  • Loss Prevention
  • Conducted inventories regularly to track stock levels.

Inventory Supervisor

Floor & Decor
Houston, TX
05.2005 - 03.2008
  • Supervise and coordinate the appropriate processing of purchase requisitions, and receiving. and purchase orders.
  • Manages inventory tracking system to record deliveries, shipments, and stock levels.
  • Develop relationships with vendors.
  • Take weekly and monthly physical inventories to ensure the inventory is maintained at optimum levels.
  • Investigate, identify, and reconcile the cycle count discrepancies.
  • Teach and manage employees to work towards achieving the objectives.
  • Create weekly schedules to maintain balance and staffing for the team.
  • Developed and implemented strategies to improve warehouse efficiency and productivity.

Overnight Stocker

Sams Club
Shreveport, LA
06.2003 - 05.2005
  • Received and stocked merchandise promptly.
  • Restocked shelves according to plan-o-grams set up by the management team.
  • Performed daily inventory checks to maintain accurate records for ordering purposes.
  • Conducted price changes as needed, following established procedures.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.

Education

BBA - Supply Chain Management

University of Arizona
Tucson, AZ
05-2022

Associate of Applied Science - Logistics And Materials Management

Lone Star College System
Spring, TX
06-2011

Skills

  • Customer Service
  • Organizational development and Decision Making
  • Transportation management software
  • Solid communication and Leadership skills
    Inventory Control & Loss Prevention
  • Lean Six Sigma
  • Cost Control
  • Retail Operations Management
  • Strategic Planning

Certification

  • Lean Six Sigma 2016
  • Certificate in Logistics Management 2009

Timeline

Assistant Manager

Verizon Wireless
01.2012 - 12.2022

Sales Associate

Best Buy
05.2008 - 01.2012

Inventory Supervisor

Floor & Decor
05.2005 - 03.2008

Overnight Stocker

Sams Club
06.2003 - 05.2005

BBA - Supply Chain Management

University of Arizona

Associate of Applied Science - Logistics And Materials Management

Lone Star College System

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