Kevin Jarquin
Hialeah,FL
Summary
Dependable worker successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Bilingual native-level spanish skills. Offering multiple years of experience in providing client assistance. Adept with handling federal documents such as, passports and tend to clientele who have a hard time understanding rules in a terminal setting. Hardworking, organized and committed to achieving excellence in all tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RBT
ARK
08.2024 - Current
- Used software to document patient information, progress notes, and treatment plans.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
Order Processor
Outback Steakhouse
08.2021 - 12.2021
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up, started and shut down production line equipment to resolve issues and at beginning or end of work shift.
- Lifted, moved and organized large boxes of food to transport to and from storage.
- Prepared food packaging boxes by folding and taping.
- Communicated with supervisors regarding any issues with packaging process.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Communicated with customers to address order inquiries, changes and cancellations.
Fry Cook
Miami Subs Grill
08.2020 - 07.2021
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Communicated closely with servers to fully understand special orders for customers.
- Cleaned, stocked, and restocked workstations and display cases.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Marinated food items according to provided instructions and recipes.
- Stayed informed of daily menu to help coordinate cooking times.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Teacher's Assistant
Hialeah-Miami Lakes Senior High School
08.2018 - 06.2019
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reviewed lesson material ,(in this case biology), with students individually or in small groups.
Terminal Agent
Cruiseport Destinations
08.2018 - 05.2019
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Scanned clients passports to ensure they met all requisites to board
- Issued room keys to select passangers
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL06.2024
High School Diploma -
Hialeah-Miami Lakes Senior Adult
Hialeah, FL06.2020
Skills
- Document Verification
- Accuracy and Precision
- Filing systems
- Proofreading
- Collaborative Teamwork
- Helping Students with Special Needs
- Food Running
- Strong Work Ethic
- Telephone skills
- Quality Control
- Cash Handling
- Supply Restocking
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
- Certified in office 365 applications
- Photoshop
- Food Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Interests
Music production, video production, fishing, forensic analyzation, biological sciences and chemistry
Timeline
RBT
ARK
08.2024 - Current
Order Processor
Outback Steakhouse
08.2021 - 12.2021
Fry Cook
Miami Subs Grill
08.2020 - 07.2021
Teacher's Assistant
Hialeah-Miami Lakes Senior High School
08.2018 - 06.2019
Terminal Agent
Cruiseport Destinations
08.2018 - 05.2019
Associate of Arts - Biology
Miami Dade College
High School Diploma -
Hialeah-Miami Lakes Senior Adult
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
- Certified in office 365 applications
- Photoshop
- Food Handling
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