Kevin J Concannon
Plymouth,Massachusetts
Summary
Dynamic customer service professional with over a decade of experience in the service industry, dedicated to delivering outstanding support and fostering positive client relationships. Recognized for a strong work ethic and a collaborative spirit, consistently contributing to team success while maintaining a friendly and approachable demeanor. Exceptional communication skills facilitate effective interactions with diverse clientele, ensuring needs are met with precision and care. Committed to achieving excellence in every task, driving satisfaction and loyalty through high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
02.2023 - 11.2025
- Troubleshoot and resolve unsatisfied customers' problems with their devices or the network.
- Sell phones, watches, home internet, accessories, and data plans of the best value to our customers.
- Developed innovative sales strategies to improve customer engagement and drive revenue growth.
- Streamlined operational processes, increasing efficiency in customer support interactions.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Crew Member
Dunkin Donuts
07.2018 - 04.2023
- Making drinks, brewing coffee and tea, making hot food, baking bread, and grabbing pastries.
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently and managing cash drawer integrity.
- Assisted in training new crew members on operational procedures and best practices for optimal performance.
Store Manager
Burger King
05.2017 - 07.2018
- Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees, while ensuring adherence to company standards and procedures.
- Developed employee schedules to meet labor needs while controlling payroll expenses.
- Trained and mentored staff on customer service protocols and operational efficiencies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Plymouth North High School
Plymouth06.2017
Skills
- Quick learner, detail oriented, intelligent and able to multi-task in a fast paced environment
- Energetic, friendly, a team player with strong communication skills
- Consistent punctuality, proven dependability and positive attitude upon arrival
- Strong communication and interpersonal skills
- Positive customer engagement
- Attention to detail
- Goal driven
Timeline
Mobile Expert
T-Mobile
02.2023 - 11.2025
Crew Member
Dunkin Donuts
07.2018 - 04.2023
Store Manager
Burger King
05.2017 - 07.2018
High School Diploma -
Plymouth North High School