Kevin Jerard
Latham
Summary
Highly driven, Certified Training General Manager. Successful at implementing strategic approaches to drive profitability, sales and performance. Recognized for performance excellence in operations and customer care. Leader in the motivation, training and development of a highly performing team, within a very competitive environment.
Overview
12
12
years of professional experience
Work History
Certified Training General Manager
Buffalo Wild Wings
12.2020 - Current
- Develop and implement operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Leader of role specific training for any newly hired, or transitional managers within the northeastern region of the company. Inclusive of General Managers, Assistant General Manager, Kitchen Managers, and Service Managers.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales building.
- Monitor financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinate training activities for employees to ensure compliance with company policies and procedures.
- Oversee product development initiatives from concept through completion stages.
- Create a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant General Manager
Buffalo Wild Wings
02.2016 - 12.2020
- Managed daily operations of the store, inclusive of scheduling, ordering, interviewing, hiring, and staff supervision.
- Develop and implement effective strategies to maximize sales and profits.
- Conduct timely performance evaluations for employees to ensure quality standards were maintained, and growth potentital maximized..
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
Front of House Manager
Buffalo Wild Wings
09.2014 - 02.2016
- Assist with training new staff members on proper customer service techniques.
- Partner with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth and enjoyable experience for guests.
- Resolve guests complaints while maintaining positive customer environment.
- Provide support to servers when needed during busy periods or peak hours.
Bartender WCT
Buffalo Wild Wings
05.2013 - 09.2014
- Prepare alcoholic and non-alcoholic beverages according to recipe standards.
- Served high customer volumes during special events, nights, and weekends.
- Ensure proper sanitation of bar area, glassware, utensils, and equipment.
Education
Associate of Science - Liberal Arts And General Studies
Erie Community College
Buffalo, NY05-2001
Skills
- P&L Management
- Sales building
- Servsafe certified and proctor
- Quality Management
- Leadership and team building
- Staff development
Timeline
Certified Training General Manager
Buffalo Wild Wings
12.2020 - Current
Assistant General Manager
Buffalo Wild Wings
02.2016 - 12.2020
Front of House Manager
Buffalo Wild Wings
09.2014 - 02.2016
Bartender WCT
Buffalo Wild Wings
05.2013 - 09.2014
Associate of Science - Liberal Arts And General Studies
Erie Community College
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