KEVIN JESSICK

Identified and resolved discrepancies and errors in customer accounts.

• Responded proactively and positively to rapid change.
• Trained staff on operating procedures and company services.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Solved customer challenges by offering relevant products and services.
• Employed strong program management skills to successfully define and manage ongoing initiatives designed to control regulatory and operational risks.

• Guide customers through the purchase process, review and approve documents
• Answers all customer questions
• Guide customer through vehicle financing terms and payment conditions
• Thoroughly work through financial casework
• Review and verify sensitive materials such as vehicle titles, income documentation, and customer driver's license
• Partner with financial institutions when necessary, verify funds available for purchase
• Collaborate with internal departments such as title/registration, technical support, financial operations, and other key departments.
• Demonstrated integrity in every situation, creating trusting relationships with customers, peers, and leaders
• Follow up with customers

• Outbound sales agent; reached out to customers who had inquired about products or services online and/or through our support team.
• Conducted needs to analysis to determine how to best assist customer based on needs and marketing challenges.
• Manage an ongoing pipeline of customers to deliver revenue consistently at or above sales quota.
• Operated multiple systems including but not limited to internal CRMs, SalesForce etc.
• Partners with other members of our team and help find creative and new ways to drive performance.
• Ensured customers are purchasing products and services they need to achieve their goals.
• Understood gaps in customer online presence strategy through routine discovery.
• Inspired small business owners to grow their business with our suite of email marketing solutions.
• Attained and exceeded direct and cross sell sales goals

• Engaged with doctors and office staff on strategies to best use the CareCredit program to optimize their best business performance
• Educated providers on CareCredit products, benefits, rates and compliance requirements to ensure knowledge of the program.
• Analyzed individual practice performance and identify opportunities to maximize CareCredit usage through phone consultation with doctor and/or staff members.
• Utilized defined sales process, strategies, provider segmentation, prioritization, campaigns, and other activity to drive performance.
• Responded to inbound calls from providers generated as a result of marketing campaign.
• Documented all provider engagements in SalesForce.

• Maintained a clean and safe working environment by following safety procedures and protocols
• Implemented and enforced established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
• Ordered and maintained inventory levels of all products sold
• Managed employee recruitment and trained to ensure that all employees were properly trained in their job duties.
• Promoted efficiency to maximize store profitability
• Maintained quality brand image standards as pass evaluations
• Promoted and resolved customer complaints, in a timely and professional manner.

• Trained new and current employees on daily job duties and expectations.
• Coordinated and worked effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Checked stock to ensure merchandise is ready to pick up.
• Educated customers on the check in and pick up procedures.
• Assisted in resolving basic customer issues.
• Recognized, identified and used merchandise and necessary reports.

• Assisted the restaurant manager with management activities and duties.
• Ensured all team members are performing their job responsibilities
• Provided timely, engaging and friendly guest services
• Trained and coached, counseled team and shift managers
• Responded efficiently and accurately to customer complaints
• Sourced, hired and continually developed team members with training and coaching
• Managed and promoted the brand.
• Grow sales using tactics and strategies.

• Master Machinist specializing in Bobcats and Front-Wheel loaders grading, digging, demolition, loading trucks, various landscaping and mechanical maintenance.
• Assist heavy equipment operators to secure special attachments to equipment.
• Operate pneumatic hammers, vibrators and tampers
• Processing new sales leads; Schedule sales activity; Negotiate with clients.
• De-construct/ Construct Buildings; Read blue prints
• Communicate with customers regarding progressions on jobs
• Assist construction site workers in erecting structures and demolition
• Erect concrete forms and scaffolding; Level concrete and earth using trowels and shovels, remove debris