Kevin J Kapler
Clive
Summary
Strategic business operations professional recognized for driving productivity and efficiency in task execution. Expertise in process optimization, project management, and data analysis leads to streamlined workflows and improved operational performance. Strong communication, problem-solving, and leadership skills foster team success and support organizational objectives.
Overview
14
14
years of professional experience
Work History
Lead Business Accountability Specialist
CDAI
01.2022 - 01.2025
- Designated as the Records Coordinator Program Lead for all groups under Consumer Data, Analytics & Artificial Intelligence (CDAI) group within CSBB, partnered with the Group Records Coordinator (GRC) and line of business team leads to resolve potential escalated issues
- Directed End User Computing Tool (EUCT) efforts and business governance for CDAI, conducting tool evaluations and completing Quarterly Attestation process while addressing escalated issues with EUCT Lead.
- Developed Records Management & EUCT Programs from inception, creating monthly metrics decks, KPIs, KRIs, self-assurance activities, SHRP controls, RSCA activities, and procedures.
- Hosted monthly Records Management forum, developed & maintained dedicated SharePoint site, provided support on Records Management topics including Shared Drives, SharePoint, DMS, RIMA
- Engaged in RCAA sessions with technology partners and collaborated with subject matter experts from the CICIRO to complete documentation for application remediation efforts.
- Collaborated with 3rd Party Engagement Managers on contract termination, ensuring compliant return and destruction of Wells Fargo information and equipment.
- Facilitated transfer of records and EUCT during Move the Lines (MTL) activities.
- Lead change management efforts to resolve
Business Support Consultant III
Consumer Lending Finance
01.2019 - 01.2022
- Designated as the Lead Record Coordinator for all groups under Consumer Lending Chief Financial Officer
- Served as official Records Coordinator and subject matter expert for records management, ensuring compliance and accuracy across all documentation.
- Acted as the End User Computing Tool (EUCT) Coordinator for Consumer Banking; conducted Quarterly Attestation process and materials and presented to Chief Financial Officer for approval
- Created and updated comprehensive file inventory for Consumer Lending on Team Site, enhancing accessibility and organization of records.
- Executed certifications through IAM/ART and conducted the annual certification of Shared Drives.
- Supported ad-hoc projects, reporting, and ongoing initiatives from management, facilitating alignment with business objectives and enhancing team deliverables.
Operational Risk Consultant III
IOPA
01.2016 - 01.2019
- Designated as the Group Records Leader for all groups under SVP umbrella for IOPA in Capital Markets
- Fulfilled the role of the group's official Records Coordinator and SME for Records Management.
- Facilitated process changes through the Change Control process from start to finish for all of IOPA Ops Risk
- Facilitated creation and publishing of procedures for high-priority initiatives to implement new corporate policy and support closure of CIT/SHRP/CFPB issues
- Managed procedure and records management needs for Ops Risk team, ensuring compliance with Annual Certification requirements
- Maintained and certified the Monthly External Reporting Inventory, a component of OCC Consent Order Article VIII
- Updated and administered the IOPA Ops Risk BCP Plan as a Business Continuity Administrator
- Developed ongoing Records Retention processes, training materials, procedures, and folder system in Documentum to maintain ongoing compliance to the Records Management policy
Business Process Analyst II
Servicing Litigation Support
01.2014 - 01.2016
- Presented reporting and strategy to senior leadership, proposed solutions and timelines for implementation
- Created process maps illustrating process life cycles across business units for clarity and alignment
- Conducted stop gap analysis on current and proposed business processes to identify potential risks
- Audited step by step procedures to ensure adherence with current state processes
- Utilized and integrated technology into processes for efficiency and to fulfill regulatory requirements
- Collected requirements from stakeholders to design and build websites housing policies, procedures, job aids, and user guides
- Developed and presented training to impacted team members; became a single point of contact for questions
Business Process Specialist
Servicing Litigation Support
01.2013 - 01.2014
- Reviewed and documented business processes and workflows, identifying gaps and opportunities for increased efficiency
- Implemented new policies, processes, and/or procedures, ensured compliance to operative policies and regulations with specific focus on the procedure writing/publishing process
- Coordinated and managed procedure writing and publishing process, ensuring timely completion of all deadlines
- Collaborated with business and project resources to create, change, and review department procedures through in-person meetings, live meetings, and conference calls
- Submitted procedural changes through Procedure Request Form to gather approvals from senior management, RECOR, Legal, Operational Risk, and Credit Policy business partners
- Communicated changes and effective dates to impacted users via staff notices
- Maintained and certified procedure portal of over 350 official documents
- Converted final versions to procedure portal utilizing OpenText html content management system
Investor Portfolio Analyst II
Investor Services
01.2011 - 01.2013
- Coordinated with business partners in Cash Management, FMNA/Private Reporting, Treasury, WFRETS, and Special Trans to resolve daily reconciling issues regarding disbursements on internal operational bank accounts, enhancing accuracy and reliability of transactions
- Audited transaction activity for propriety and adherence to established controls and procedures, updated and reviewed written procedures when required
- Independently processed, transmitted, and/or approved money movements associated with loan funding, insurance, tax, check processing or security payments
- Analyzed processes and systems for efficiency, presenting findings and proposing actionable solutions to management, contributing to improved operational workflows
- Assigned to project work as needed by management to facilitate internal and external change controls
- Trained and mentored new team members on complex tasks, ensuring timely completion of daily workloads and fostering team competency
Education
Bachelor of Science - Finance, Communications, Management & Marketing
Upper Iowa University
Skills
- Business analysis
- Operational risk management
- Project management
- Business continuity
- Quality control
- Budget management
- Document management
- SharePoint expertise
- Data visualization
- OpenText management
- Office Suite proficiency
- Business communication
Qualifying Skills
- Business Support Experience, 12
- Technical Writing Experience, 11
- Operational Risk Experience, 9
- Records Management Experience, 9
- Project Management Experience, 7
- Process Development Experience, 6
- Quality Assurance Experience, 2
- Accounting Experience, 2
- Business Continuity Planning Experience, 1
Timeline
Lead Business Accountability Specialist
CDAI
01.2022 - 01.2025
Business Support Consultant III
Consumer Lending Finance
01.2019 - 01.2022
Operational Risk Consultant III
IOPA
01.2016 - 01.2019
Business Process Analyst II
Servicing Litigation Support
01.2014 - 01.2016
Business Process Specialist
Servicing Litigation Support
01.2013 - 01.2014
Investor Portfolio Analyst II
Investor Services
01.2011 - 01.2013
Bachelor of Science - Finance, Communications, Management & Marketing
Upper Iowa University