Energetic self-starter with solid interpersonal and team communication skills. Proactive problem-solver motivated by challenges and professional development opportunities. Adept at cultivating and maintaining relationships with key constituents in differing business contexts. Knowledgeable about management and sales approaches. Integrative thinker and learner capable of engaging new ideas to optimize CI initiatives, operations, customer relationships and growth potential.
Overview
18
years of professional experience
Work History
RYDER SCS
Greenville, NC
Logistics Manager
07.2024 - Current
Job overview
Led and developed high-performing teams by providing strong leadership, clear communication, and ongoing coaching, fostering a positive and diverse team environment with a focus on safety, compliance, and performance improvement.
Collaborated with senior management and customers to align logistics operations with business goals, leveraging strong interpersonal and communication skills to build trust and ensure service excellence.
Managed financial and administrative responsibilities including payroll, P&L analysis, vendor quotes, and invoicing, applying strong analytical, organizational, and problem-solving skills to drive efficiency and profitability.
Ensured compliance with all safety and security standards through regular training and meetings, while utilizing advanced knowledge of transportation and warehouse logistics operations, and proficiency in Microsoft Office (Excel & Word).
RYDER SCS
Greenville, NC
Supply Chain Operations Manager
10.2022 - 06.2024
Job overview
Directed daily communication of transportation goals and KPIs, developed and executed strategic plans to meet operational targets, and delivered performance updates to senior leadership with proactive corrective measures.
Led and coached transportation supervisors and frontline staff, providing comprehensive training to ensure compliance with safety protocols, company policies, and efficient transportation procedures.
Created a high-performance work environment through effective communication, coaching, and implementation of continuous improvement and LEAN initiatives to enhance service levels, reduce costs, and optimize fleet utilization.
Oversaw hiring, training, scheduling, and performance management of transportation personnel, ensuring task alignment, operational readiness, and adherence to safety and compliance standards.
RYDER SCS
Greenville, NC
Logistics Supervisor / Customer Logistics Manager
01.2020 - 09.2022
Job overview
Supervised and coordinated daily logistics operations, ensuring alignment with company standards, customer service specifications, and Key Performance Indicators (KPIs).
Collaborated with the Senior Logistics Manager and customer to plan, review, and optimize logistics processes and workflows for enhanced efficiency and service delivery.
Led, coached, and developed team members through performance evaluations, regular meetings, and mentoring, while promoting a positive, inclusive workplace culture and strong labor relations.
Implemented and enforced health, safety, and security initiatives; managed employee orientation and resource allocation to support seamless operational performance.
RYDER SUPPLY CHAIN
Greenville, NC
Senior Logistics Analyst
06.2018 - 12.2019
Job overview
Collected and analyzed data to support transportation, logistics, and supply chain studies, driving data-informed decision-making.
Mapped and documented operational processes, established KPIs, and supported the design and implementation of supply chain solutions.
Executed inbound and outbound logistics operations for HYG domestic, ensuring efficient and accurate flow of goods across the supply chain.
RYDER SYSTEMS, INC.
Pittsburgh, PA
Rental Account Manager
01.2017 - 05.2018
Job overview
Develop and execute Western PA’s marketing and sales plan.
Drive profitability by growing customer base through multichannel marketing and leading effective teams.
RYDER SYSTEMS, INC.
Pittsburgh, PA
Branch Rental Manager
01.2016 - 12.2017
Job overview
Lead across multiple channels (Maintenance, Asset Mgt, Sales, and Marketing) to ensure profitability of branches.
Responsible for development, training, and managing of employees to exceed revenue goals and ensure employee personal growth.
RYDER SYSTEMS, INC.
Pittsburgh, PA
Rental Management Trainee
08.2013 - 12.2015
Job overview
High-touch customer care specialist responsible for excellence in all aspects of customer relations.
Responsible for executing solution-centered responses to daily business challenges.
LEXUS OF NORTH HILLS
Wexford, PA
Lexus Technology Specialist
12.2012 - 07.2013
Job overview
Responsible for comprehensive customer relationship management.
Maintained complete product knowledge of Lexus and competitor’s vehicles.
LEXUS OF NORTH HILLS
Wexford, PA
Pre-Owned Assistant
08.2010 - 11.2012
Job overview
Customer relationship liaison responsible for routine office duties as needed.
Coordinated the reconditioning of CPO Lexus.
FEDEX
Robinson, PA
Material Handler
06.2007 - 08.2010
Job overview
Team leader involved in trainee and compliance programs.
Responsible for oversight of freight shipment and aircraft loading/unloading.
Assistant Director at East Carolina University- Center for Communication ExcellenceAssistant Director at East Carolina University- Center for Communication Excellence